Quality Verification & Acceptance Supervisor II

Job Category: Quality

Requisition Number: QUALI
002494

• Posted :
  October 26, 2026
• Full-Time
• On-site

Showing 1 location

Mishawaka, IN 46545, USA

INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith!
We are Responsive We have Integrity We are Dynamic We exhibit Excellence

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Train, qualify, and supervise Quality Monitors to effectively perform product and process inspection specific to AM General’s Voice of Customer Audit (VOCA) manual and COSIS process
• Facilitate regular plant leadership VOCA review boards, presenting key defect drivers, Demerits/Weighted Defects per Vehicle (WDPV), and customer dissatisfaction risk
• Drive containment and resolution of all issues requiring immediate 24-hour containment (high-demerit defects, safety-critical concerns, repeat issues, or issues discovered by DCMA and/or PDLTV)
• Partner cross-functionally with Operations Quality Leads to support root-cause problem-solving and verify permanent corrective actions to close out issues
• Develop and issue Quality Alert Bulletins (QAB’s) for all issues crossing the Fast Response Board threshold
• Coordinate immediate yard-holds and vehicle containment protocols whenever critical quality anomalies are identified
• Maintain Standard Work for Quality Monitors to successfully perform the VOCA and COSIS
• Coordinate with other functions to ensure vehicle traveler records are properly utilized and accurately completed by providing a complete vehicle record compliant to contract
• Conduct or support product non-conformance containment within the production process or finished vehicle lot
• Coordinate and support the Defense Contract Management Agency (DCMA) and Direct Sale customers to present finished trucks for sales and perform the FIR audit with the customer
• Support continuous improvement by leveraging AMG manufacturing processed and Built-in-Quality (BIQ) standards into audit and verification process
• Work cross-functionally to drive down defect rates and improve first-pass yield rates through early defect detection and upstream feedback loops
• Assure VOCA and COSIS procedures, processes, and product standards (Completed Vehicle Inspection Standard) are properly understood and followed by the QV Team
• Working with Quality department management, identify, track and report on key performance metrics
• Document hourly employees time and attendance and supervise in accordance with the labor agreement

KNOWLEDGE AND SKILLS

• 3+ years’ experience in Automotive Final Assembly, Automotive Tier 1 supplier, or Defense manufacturing of similar products
• 3+ years of Supervisory experience
• Effective experience and working knowledge of Manufacturing Quality processes and controls
• Effective communication and people leadership skills required
• Bachelor’s degree in engineering or engineering technology preferred or equivalent experience
• Microsoft Office skills including Outlook, Excel, Word, SharePoint, and Power Point
• Proven supervisory capability directing represented hourly work forces; strong labor relations and team-building acumen
• Familiarity with automotive audit metrics (DPV/DPU), GD&T, torque verification, electrical diagnostics, and corporate quality management systems (ISO/TS/IATF 16949)
• Working knowledge of structured problem-solving methodologies (Red X,…