Client Service Representative

What You'll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals.

• Assist clients with day‑to‑day banking needs, answering questions and performing transactions.
• Help clients manage their accounts and products.
• Connect clients to the right CIBC team members so they can reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes to solve problems.
• Take ownership of client issues and use others’ expertise when necessary.
• Become a technology expert and introduce clients to our mobile banking applications.

• Flexible to work banking centre hours, which may include evenings and weekends.
• Flexible to work at multiple banking centres within a reasonable travel distance.
• Goal‑oriented and motivated by accomplishing your goals and delivering your best.
• Passionate about people, relationships, and learning.
• Strong sense of curiosity, respect, and authenticity.
• Strong interpersonal communication and empathy.
• Valid work or study permit in Canada, and legally eligible to work at the specified location(s).

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.