Consumer Experience Specialist at One Degree Organics

Join One Degree Organics as a Consumer Experience Specialist and enhance customer satisfaction. This hybrid position focuses on delivering empathetic service while building strong community relationships.

Reporting to the Senior Brand Manager, you will be the go-to person for customer inquiries, showcasing your exceptional communication skills and relationship-oriented approach.

Your role includes supporting marketing efforts and executing initiatives that connect farmers and consumers, creating meaningful brand experiences. This position requires a customer-centric mindset and the ability to work collaboratively across teams.

Key Responsibilities:

• Provide timely responses to customer communications

• Document customer interactions thoroughly in CRM

• Coordinate farmer engagement activities and experiences

• Identify and report trends from customer feedback

• Support marketing projects as needed

Requirements:

• Experience in a customer service role

• Advanced computer skills, especially in CRM tools

• Strong organizational abilities

• Motivated self-starter with a positive outlook

• Ability to work well in a hybrid setting

Drive customer relationships and brand fidelity through outstanding service at One Degree Organics.