Client Service Administrator

Client Service Administrator - Mission (1 Year Contract)

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About Hearing Life Canada

Hearing Life Canada and National Affiliated Partners is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life‑changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, Hearing Life consists of over 350 hearing healthcare clinics proudly united behind the simple vision, “To help more people hear better.”

Client Service Administrator

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people‑first” attitude which focuses on client‑centered care? If you are passionate about utilizing your skills to change clients’ lives – then we would love to hear from you!

• Customer Service:
  Serve as the first point of contact for clients, delivering top‑notch customer care. Greet clients, manage inbound phone calls and emails, and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling:
  Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow‑ups.
• Clinic Maintenance:
  Keep our clinic looking its best. Organize and tidy the client waiting areas and keep supplies stocked and ready.
• Administrative Support:
  Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. Handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance:
  Own the processing of payments, track insurance claims, accounts receivable management, and maintain inventory. Pay close attention to detail to ensure smooth financial operations.

• At least 2 years of customer service experience.
• Strong organizational skills and the ability to manage multiple priorities.
• Experience in Microsoft Excel.

• Competitive compensation package.
• Generous paid time off including 10 vacation days and 10 wellness days.
• RRSP matching.
• Healthcare and dental for yourself and dependents.
• Access to ongoing training and development.
• Corporate discounts through Perthpolis and discounted rates to Good Life Fitness.

At Hearing Life, we’re committed to fostering an inclusive and diverse workplace. Hearing Life Canada is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Should you require an accommodation throughout the interview process please do not hesitate to reach out to a member of our Talent Acquisition team today.

Not Applicable

Contract

Other

Retail

Location:

Mission, British Columbia, Canada.

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