Patient Care Supervisor- Mental Health and Addictions

• Patient Care Supervisor
  - Mental Health and Additions
  - Full Time

Sault Area Hospital is currently recruiting a Patient Care Supervisor to join our leadership team. Reporting to the Patient Care Manager, you will supervise and direct the activities of daily operations for programs that fall under the Mental Health and Addictions department, ensuring safe, high quality, patient focused care is provided. The Supervisor will provide operational and clinical support for staff to ensure compliance with all applicable policies and regulations, establish work plans and develop cooperative and productive work teams.

The supervisor will act as a point of contact for departmental staff and other hospital departments. The supervisor will also be part of a larger team of Patient Care Supervisors and will assist in supporting other services as needed.

• Directly supervise the activities of assigned employees and ensure employees are compliant with policies, standards and proper guidelines in the performance of their duties.
• Provide operational support for assigned staff for matters of a procedural, legislative, quality or patient confidentiality nature, as applicable.
• Develop cooperative and productive team relationships within the department, fostering a climate of teamwork, compassion, excellence and integrity.
• Participate in hiring activities and decisions, in collaboration with Patient Care Manager.
• Conduct Performance Reviews for assigned staff.
• Manage performance of staff including provision of feedback and coaching, corrective action, or administering discipline as required.
• Lead conversations related to the attendance support program.
• Accountable for Health and Safety monitoring of the unit and ensuring timely follow up with Joint Health & Safety Inspections.
• Accountable for follow up and corrective actions related to patient and employee incidents.
• Lead performance huddles and bullet rounds.
• Support process and service improvement initiatives by identifying opportunities and, leading efforts both with staff and other departments.
• Conduct leader rounding of patients, staff and physicians, providing feedback as required.
• Review daily metrics, communicate to staff, and develop action plans for course correction as required
• Prioritize workload in own area.
• Function as a role model demonstrating good interpersonal skills and a commitment to self-growth and development.
• Support process improvement initiatives and look for opportunities to improve processes.
• Facilitate and participate in team meetings.
• Oversee staffing and scheduling to ensure adequate coverage and operational efficiency.
• Support timely resolution of Incident Reports and subsequent Quality Reviews, as required.
• Support timely resolution with Patient Complaints
• Assist with coordination and rollout of annual vacation selection processes to ensure equity and transparency across teams.
• Assume any other duties as assigned.

• Degree or diploma in a regulated health profession with a current registration in good standing with a Professional College

• Proven ability to lead a multidisciplinary team in a fast paced, sometimes stressful environment.
• Extensive knowledge of Mental Health Disorders, Addictions and concurrent disorders, evidence-based and best practice treatment modalities
• Ability to work with community partners in a health care environment
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Demonstrates effective interpersonal skills, with staff, physicians, co-workers including conflict resolution and relationship building skills.
• Demonstrated orientation toward patient centered care and customer service.
• Demonstrates behaviour consistent with Hospital Mission, Values and Standards of Performance.
• Demonstrates interpersonal sensitivity including empathy, sensitivity, and understanding of human and organizational behavior, motivational techniques and counseling skills.
• Demonstrates experience in a team environment including ability to provide direction, make priority decisions, and supervising staff.
• Demonstrated analytical and problem solving skills with the ability to identify and implement remedies in the workplace.
• Knowledge of relevant legislation, organizational and professional standards.
• Ability to work independently, think creatively, take initiative and manage own time to perform the duties of the position.
• Displays…