Consultant, Modern Networking - Alberta or British Columbia

Consultant, Modern Networking - Alberta or British Columbia Company Profile

IX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

Ultimately,we’rehere to inspire innovation — for our customers and ourpeople. For us, that means inviting ambitious individuals to the table —those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better andgive them transformative technology as the toolkit, the possibilities and potential for your business become boundless.

This role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Consultant, Modern Networking will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.

The role falls within our Modern Networking team and is responsible for delivering IT consultancy services to a broad range of clients. The Consultant, Modern Networking works in a collaborative method with peers and clients to design and deliver managed services and IT projects through all project phases, including presales. The incumbent will be required to demonstrate a high level of proficiency in translating business requirements into technical solutions, while communicating project needs, constraints, and successes.

The position reports to the Manager, Service Delivery. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. Balancing multiple project priorities with deadlines is a requirement and there may be a requirement for after-hours work and/or travel depending on project needs.

IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.

• Possess expertise with networking concepts and technologies.
• Care about networking best practices.
• Take ownership of your work and demonstrate a strong commitment to follow through on your tasks.
• Are committed to client success.
• Can demonstrate a calm demeanor during stressful situations.
• Excel in translating business requirements into technical needs.
• Excel in effectively conveying technical information to stakeholders in a non-technical manner.
• Are skilled at building rapport and enjoy supporting partnerships.
• Thrive on building and maintaining client partnerships.
• Are looking for mentorship and opportunities to grow.
  This is the place for you.

• Work with a team of other network consultants to provide network support and technical solutions to a broad range of clients.
• Provide networking expertise to our other technical teams.
• Participate in technical escalations.
• Plan and execute network security implementation or migration projects.
• Conduct network assessments.
• Lead or participate in projects from initial assessment, creation of Statement of Work documents, technical design, planning, through implementation and handover.
• Provide guidance to clients on new technologies implemented, including training session/knowledge transfer.
• Develop technical design and as-built documentation.
• Identify when best practices need to be updated or new best practices are required.
• Develop and document procedures for recurring client services.
• Complete scheduled Managed Services health checks, implement incremental improvements, and perform firmware and configuration updates in client environments.
• Respond to identified vulnerabilities in client environments related to security scans and vulnerability assessments.

• Collaborative with a humble and proactive…