Patient Service Representative, Float

Float Patient Service Representative at California Rehabilitation & Sports Therapy

Provide exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay: $19بن22/hr (based on experience & skill set)

Schedule:
Part time – clinics are open Monday‑Friday 7 am‑7 pm

Location: Mission Viejo, Irvine, Orange, Brea, Santa Ana, Laguna Hills, Huntington Beach, San Juan Capistrano, Rancho Mission Viejo, Newport Beach

Essential Job Functions:

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and culture ensuring that patients' needs are taken care of during transitional periods of therapy.
• Provide customer service with a smile. struct>

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping the front office area neat, tidy, and organized.
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front office with tasks during downtime, including answering the phone, scanning documentsindest charts, scheduling patients, handling counter payments, filing, faxing, etc.
• Communicate clearly and professionally to address patient concerns or questions.
• Liaise effectively between patients, clinical staff,ETO and other departments.

• Sitting: prolonged periods at a desk while working on a computer and paperwork.
• Manual Dexterity: use computer keyboard and perform tasks requiring dexterity.
• Vision: clear vision for reading and analyzing documents.
• Communication: ability to communicate effectively verbally and in writing.
• Mobility: occasional movement within the office environment.

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency using office software and scheduling systems.
• Strong interpersonal skills and ability to maintain professionalism in a fast‑paced environment.
• Attention to detail and bagno accuracy in handling patient information and documentation.

Note:

This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.