Operations, Operations Management, Business Analyst

As Silna experiences explosive growth, we're seeking a talented Operations hire to join our team in NYC. Operations is core to Silna, and the notoriously opaque world of insurance operations needs someone who can build and optimize the processes that make everything run seamlessly. This role offers the chance to work hands-on, design workflows that matter, and drive real-world impact from day one—all while collaborating closely across our lean, high-performing team.

As an early member of our Operations team, you'll work on transforming complex insurance workflows into streamlined, scalable operations. One one side, you'll create SOPs that set our team of insurance specialists up for success while supporting our expansion across states, payers, and specialties. You'll also work closely and have the opportunity to manage our specialist teams, partner with engineering on automation opportunities by applying AI to solve real world problems.

This is a unique chance to play a pivotal role in shaping the future of our business and the lives we touch, all within a data-first, startup environment.

• Design and optimize core workflows for eligibility checks, benefit verifications, and prior authorizations

• Work with engineering to identify areas of opportunity for automation in operational processes, and use cutting-edge technology and apply AI-first solutions to automate key workflows

• Create SOPs that ensure consistent, accurate task completion across our operations team

• Configure rules and frameworks for accomplishing tasks both automatically and manually

• Lead our team of insurance specialists, providing guidance and ensuring operational excellence

• Partner with engineering to identify automation opportunities and design scalable systems

• Collaborate with product, engineering, and sales teams to align on goals and achieve shared outcomes

• Build robust tracking systems that provide visibility into operational performance

• Analyze data to develop strategies for accelerating progress and achieving team OKRs

• Identify areas for improvement and drive execution of solutions that address core business challenges

• 1-4+ years of experience in operations, consulting, or related fields—experience with insurance workflows or healthcare operations is a plus but not necessary

• Demonstrated ability to drive outcomes in complex and ambiguous environments

• Strong experience creating processes that scale with growing organizations

• Project management skills with a track record of leading initiatives from concept to execution

• Data-driven approach with ability to analyze workflows and identify inefficiencies

• Self-starter who thrives in ambiguity and is comfortable navigating the complexity of insurance processes

• Systems thinker with a passion for automating and scaling solutions to simplify insurance-related challenges

• Collaborative by nature, working effectively across small teams to achieve shared goals

• Detail-oriented with a focus on operational excellence and accuracy

• Solution-oriented with the ability to design solutions that deliver tangible results

• Mission-driven with genuine care about making a difference in the lives of providers and patients

Healthcare is obsessed with optimizing a broken system. We're making sure it never breaks.

Silna Health attacks the root cause of denied claims: the fragmented, incompatible systems that govern prior authorizations, eligibility verification, and benefit checks, turning workflows that used to take days into decisions made in minutes, before care is ever delivered.

We work…