Accounts Receivable Specialist

Join to apply for the Accounts Receivable Specialist role at Fairbanks Scales
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4 days ago – Be among the first 25 applicants.

Join to apply for the Accounts Receivable Specialist role at Fairbanks Scales
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This Customer Service Representative position will provide support to the Accounts Receivables, Credit and Customer Service functions in order to assist with the growth of the business. The role will also ensure customer satisfaction and retention by developing relationships through customer engagement.

• Process customer payments and maintain storage with strict adherence to data security protocols.
• Address complex customer inquiries and problems.
• Explain complex matters to ensure customer satisfaction and retention.
• Respond to customer questions, explain available services, correct errors, provide information on pricing.
• Update customer and third‑party portal information including invoicing, PO confirmations, and invoice research.
• Respond to customer inquiries by telephone or e‑mail to provide non‑technical problem resolution.
• Coordinate tax certificate processing and storage of exemption certificates.
• Process tax adjustment batches to customer accounts.
• Analyze a customer’s needs and make referrals for follow‑up or additional information as needed.
• Other duties as assigned.

• This position requires a high school diploma or equivalent.
• Must have three to five years of experience.

• Proficient in Microsoft Office products – specifically Excel and Outlook.
• Experience with transport billing software is a plus.
• Critical thinker with exceptional attention to detail.
• Excellent problem‑solving skills.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work and concentrate on multiple tasks simultaneously.
• Ability to develop and maintain business relationships.
• Ability to work independently.

General office conditions. Exposed to moderate noise levels.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand, bend at the knee and waist, and walk.
• Must have repetitive wrist, hand, and/or finger movement to type and work on computer.
• Must have finger dexterity and hand‑eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets.

Fairbanks Scales Inc. may obtain information about you from a third‑party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, and associates. The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records, verification of your education or employment history, or other background checks.

Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.

Fairbanks Scales Inc. performs post‑offer, pre‑employment drug testing for all roles prior to being hired into any role as part of our Drug‑Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post‑offer, pre‑employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety‑sensitive role.