Customer Service Representative; Part-time

Customer Service Representative (Part-time)

-You don't mind rolling your sleeves up and doing whatever it takes to make it-

WAYPOINT is a creative production company specialized in:
Marketing Art, Collectibles and E-commerce projects for mid-sized to AAA clients such as Skybound, Mattel, Konami, Blizzard, Pokémon, Bandai, Ubisoft and more.

MISSION

Do you want to be part of an exciting company focused on the video game industry? We are looking for a Customer Service Representative with strong communication and organizational skills. You will support our E-commerce team by resolving customer issues.

Responsibilities

• Respond to customer inquiries via email with clear, timely, and empathetic communication
• Manage e-commerce orders, including cancellations, address changes, shipping updates, and lost packages
• Use customer support platforms like Freshdesk or Zendesk to track and resolve issues efficiently
• Communicate with warehouse teams and external vendors to ensure smooth order processing
• Coordinate with international carriers to handle shipping questions and delivery resolutions

YOU

• Have a passion for the game industry.
• Consider yourself positive, proactive, open to feedback, and willing to learn and work with the team.
• Have experience in e-commerce environments (Shopify experience is a plus)
• Are familiar with the Shopify platform or quick to learn new tools.
• Bring 3+ years of experience in customer service or a related role
• Have great English written and spoken.

Name Email Address Portfolio Link Linked In Link Why are you the best candidate for this position?

- The thing about happiness is that you only know you had it when it's gone -