Customer Success Manager

Your mission

• Customer Care: You are responsible for maintaining our B2B customer relationships from the moment the contract is signed - you always pursue the mission of building long‑term and sustainable customer relationships.
• Discovery Expert: Through your proactive communication with our customers, you quickly recognize their wishes and requirements in order to initiate improvement measures.
• Product Champion: You answer customer‑specific concerns about our product and support the optimal usage of our customer platform.
• Happiness Management: You develop strategies to increase our customer lifetime value and ensure that our customers' expectations are not only met, they are exceeded.
• Team player: You will work closely with Sales, Product Development and Customer Support to achieve the best results for our customers.

• Experienced & dynamic: With 2 years of experience in customer success in a digital or SaaS company, you have already gained valuable insights and skills to inspire our customers and us with your expertise.
• Fluent in languages: German at C2 level and English at B2 to C1 level are no problem for you.
• Quick and clever: You have a quick grasp and can quickly find your way around new topics.
• Self‑organized: You work in a structured and independent way.
• Communication talent: Your communication skills are on point – whether in conversation or by e‑mail, you impress with your clear and confident way of expressing yourself.
• Diplomatic: You keep calm in challenging situations, react flexibly with a solution‑oriented approach and always appear confident.

• You will work in self‑organized and collaborative teams.
• Our company culture is open and inclusive, we look forward to your unique input.
• We have a work environment where your opinion is valued and you can make a difference.
• Collaborative work style: we work together to achieve our goals and support each other.
• Peer‑to‑peer learning: learn from and with each other in #Team Deep Up .
• The opportunity to be part of something huge and to be involved in a significant future market.

• Work hybrid or completely remote – the decision is yours.
• Take advantage of our company pension plan at commission‑free rates – because your future is important to us!
• Your first working day in Bonn – including team lunch and an introduction to the world of Deep Up (remote start also possible).
• Team events in our modern office, where networking and having fun are most important.
• A cozy coffee lounge to relax during your breaks.
• Abuddy program for a successful onboarding.
• Flexible organization of your (working) day in coordination with your team.
• Modern work equipment according to your needs.
• Look forward to 30 days of vacation as well as Christmas and New Year's Eve on top.

Sounds like you and you want to join #Team Deep Up ? Just click on Apply Now button and convince us that you are a good fit for us!

Other notes: We assess every application on the basis of skills and competencies, regardless of age, gender identity, ethnicity, sexual orientation, disability or religion.

Anna People & Culture Manager people