Member Specialist

Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 70 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel ng a not-for-profit organization, we keep business simple and real.

We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Three weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match
• Company provided life insurance and long-term disability
• Special product perks for employee

In the performance of their respective responsibilities, all employees are expected to perform the following:

• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

A successful Member Specialist is patient, friendly, and possesses excellent interpersonal skills, with a passion for serving members. This position is dedicated to empowering and equipping members with the tools they need for financial success. These individuals maintain a positive, composed demeanor and thrive under pressure. Serving as the first point of contact, they play a vital role in shaping the member's experience and building trust-based relationships with the credit union.

Member Specialists are responsible for delivering outstanding service by listening to members' needs, processing accurate transactions, completing account maintenance meticulously, and seamlessly transferring members to the appropriate team members when necessary. The Member Specialist also makes referrals for products and services that align with members' specific needs. Promoting credit union products and services in response to members’ situations is a key aspect of the role.

This position is able to earn monthly incentive based on performance metrics.

• Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listening to members’ requests and working to find the appropriate solution. Providing a soft-hand-off to the appropriate person or department as necessary.
• Process and verify transactions, including deposits, withdrawals, purchases, transfers, and payments.
• Responsible for managing and balancing a cash drawer in accordance with established cash handling and balancing procedures.
• Establish strong relationships with members by proactively asking questions and taking a needs-based approach when recommending credit union products and services. Identify opportunities to support members' financial needs during transaction processing and make appropriate suggestions or referrals based on Mainstreet Credit Union's offerings.
• Perform Membership account maintenance on accounts (Instant Issue debit cards, wires, stop payments, etc.)
• Maintain an up-to-date and comprehensive knowledge of credit union products and services that are handled by this position.
• Keep a current and foundational understanding of all credit union products and services to ensure accurate referrals and seamless hand-offs
• Promote and uphold a positive image of Mainstreet Credit Union to both current and prospective members, as well as the community.
• Maintain a solid understanding of relevant state and federal laws and regulations related to credit union compliance, including the Bank Secrecy Act, anti-money laundering, and elder financial abuse laws applicable to the role.
• Ensure that established individual minimum performance standards (MAPS) and branch goals are actively pursued and consistently met or exceeded.
• Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed.
• Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
• Perform other duties as assigned by…