Student Experience Coordinator - Maternity Cover

Contact Information About the Role MISSION

The mission of the Student Experience team is to design, develop, and deliver impactful initiatives that enrich every aspect of students’ academic journey. We foster meaningful connections, empower students to grow personally and professionally, and ensure they remain engaged with CODE’s community long after graduation.

We do this across five pillars of student support:
Student Support & Communication, Academic Success, Career Success & Personal Growth, Alumni Affairs & Lifelong Engagement, and Community & Wellbeing.

To organise the work, each Student Experience team member contributes to all Student Experience pillars while focusing on one phase of the student journey — Entry & Community, Learning & Growth, or Career & Connection.

These focus areas ensure that the team thoughtfully shapes, drives, and supports the full lifecycle of the student experience while maintaining a collaborative, generalist approach.

• Provide initial support and guidance to students via Slack, email, and in-person, ensuring a welcoming and solution-oriented experience.
• Support students in navigating external administrative processes by liaising with relevant local bodies (e.g., immigration offices, municipal services, health insurance providers) when appropriate.
• Ensure students have access to accurate, timely, and well-structured information by maintaining clear communication, resources, and documentation across student-facing channels.
• Design and implement student-facing initiatives, processes, and events that enhance academic success, wellbeing, and community engagement.
• Collaborate closely with faculty and other relevant stakeholders to align on student needs, share updates, and run seamless student-facing initiatives.
• Support the resolution of student concerns in a confidential, constructive, and timely manner, escalating when appropriate.
• Collect feedback and contribute to evaluating and improving the student experience using insights and data from students and stakeholders.
• Promote diversity, equity, inclusion, and belonging in all programs, communication, and student interactions.
• Contribute to key institutional events and Student Experience team routines, supporting activities such as Orientation, Kick-Off Week, Demo/Expo Days, and Graduation.

In addition to the general responsibilities, you will focus on supporting students throughout the Learning & Growth phase of their journey at CODE, ensuring they feel guided, connected, and supported during their academic development.

• Advise and support students in organising their projects and structuring their learning during the Core and Synthesis semesters.
• Provide clear communication and guidance around Core/Synthesis milestones, expectations, and project-related processes.
• Prepare and maintain student-facing resources related to projects, semester structure, and academic workflows.
• Collect and organise student and project-related data to support internal evaluation, planning and decision making.
• Plan and implement events related to student projects and CORE semester (e.g. Kick off-Week, Demo and Expo Day).

Essential Requirements

• 1 to 3 years of experience in student services, higher education administration, event coordination, or related roles.
• Strong organisational and, with the ability to manage multiple tasks at once.
• Excellent communication and interpersonal skills, including the ability to support students with empathy and discretion.
• Ability to coordinate logistics for events, programs, or student services.
• Proactive problem-solving approach and comfort working in a dynamic environment.
• Competency in using digital tools (e.g., Google Workspace, Notion, Slack).
• Fluency in English (at least C1).
• German proficiency (B2 or higher) is required to support students with local administrative processes and communication with external offices.

Additional requirements

• Experience working in a university or education-related setting.
• Bachelor’s Degree or equivalent academic experience.
• Exposure to DEI initiatives or experience supporting diverse communities.