Wheels Assessor

The Meals on Wheels Assessor is responsible for conducting in-home assessments for older adults applying to Copper Shores Meals on Wheels program. The Assessor completes ongoing reassessments to ensure continued eligibility, safety, and appropriate service levels. This role plays a critical part in supporting seniors’ independence, nutritional well-being and ability to safely remain in their homes.

• Ability to listen and communicate effectively in-person, on the phone and in writing.
• Ability to represent Copper Shores in a professional, tactful, and friendly manner.
• Ability to work independently, prioritize work, exercise sound judgment and make decisions in a timely manner.
• Ability to respond calmly and appropriately to all on-the-job situations, including emergencies and difficult situations.
• Ability to demonstrate respect and sensitivity to the needs of individuals. Willing and able to relate to individuals from all ethnic, racial, religious or socioeconomic backgrounds.
• Responsible for development and continued upkeep of the Well Sky database system.
• Make initial home visits, complete client intake information and determine eligibility based on completion of assessment and by following state, federal and Copper Shores guidelines.
• Record written assessments in Well Sky database, coordinate with other senior care agencies as appropriate. All notes must be clear, accurate, timely and filed appropriately.
• Make all necessary arrangements to begin meal service for eligible clients. Assign clients to routes or meal site.
• Conduct follow-up assessments, at required intervals, to determine continued eligibility, updating client information as needed.
• Maintain confidentiality of all client, staff, and organizational records and information. Comply with HIPAA and organizational privacy standards.
• Initiate inter-agency and outgoing referrals for client needs and/or problems.
• Maintain and make available community resource information for clients.
• Track new client sign-ups and termination and denials of service.
• Support quality assurance efforts and assist with audits, monitoring visits and reporting requirements.
• Assist in the coordination of all Copper Shores events, activities, volunteer coordination and other special events as identified/defined.
• Attend trainings, meetings, and other related activities as they relate to the position or for professional growth and development.
• All other duties as assigned.

• High school diploma or equivalent.
• Experience working with older adults, seniors or higher need individuals.
• Two years of experience working in a customer service capacity and/or working with people.
• Strong interpersonal skills and ability to work compassionately with diverse populations.
• Strong written and verbal communication skills.
• Basic Computer Skills and the ability to complete electronic documentation.
• Valid driver’s license, reliable transportation and the ability to travel within the service area.
• Access and use of a cell phone
• Clean Driving Record and ability to pass a background check.
• Ability to sit, stand, walk and move throughout office, kitchen and community settings.

• Associate’s degree in social work, human services, nursing, nutrition or related field.
• Experience conducting in-home assessments or case management.
• Knowledge of aging services, nutrition programs or community-based resources.

Monday through Friday, 8:30 a.m. – 4:30 p.m. and as needed. May require some flexibility to work early or evening hours depending on program needs.

Full Time, Non-Exempt Position

Copper Shores is committed to offering a competitive compensation and benefit package including health, dental, vision, and prescription coverage along with a supplemental life and disability coverage; 401k contribution, paid time off, and a competitive salary that’s expected to be between $42,000 – $46,000 per year, based on experience level and mileage reimbursement based on the current IRS rate.

It is the policy of Copper Shores that all employees who do not have a written contract…