Front Desk Manager - Denali Park Village

Job Description

The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient communication between guests and hotel departments. This role requires a dynamic leader who can manage a team of front desk agents, resolve guest concerns, and ensure the highest level of customer satisfaction, all while optimizing operational performance and maintaining the hotel’s standards of excellence.

Experience the Endless Summer of Alaska at Denali Park Village Hotel!

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks—this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping.

Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting.

Position Details:
This exciting seasonal role is available from April 23 - September 17, 2026
. We offer competitive wages, comfortable on-site housing, and a variety of fun activities to keep your summer vibrant. Stay active in our on-site gym and enjoy an inclusive meal plan for just $8 a day.

Join us for an unforgettable adventure in an extraordinary setting!

Key Responsibilities:

Team Leadership & Supervision:

• Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff.
• Recruit, train, and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures.
• Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention.
• Develop and manage the front desk schedule to ensure adequate coverage and efficient operations.

Guest Service Excellence:

• Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally.
• Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions.
• Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food & beverage).
• Oversee VIP guest services, ensuring that special requests or amenities are handled promptly.

Operational Management:

• Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services.
• Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information.
• Coordinate with tour directors, housekeeping and maintenance to ensure rooms are ready for check-in and handle any special requirements for guests.
• Manage room inventory, monitor overbooking, and assist with managing room rates and availability in collaboration with the Reservations Department.

Guest Billing & Payments:

• Oversee guest billing and payment processes, ensuring accuracy and compliance with hotel policies.
• Assist with resolving billing discrepancies and guest inquiries regarding charges or payments.

Front Desk Systems & Technology:

• Ensure proper usage and operation of the hotel’s Property Management System (PMS), ensuring data is entered accurately and in a timely manner.
• Stay updated on the latest software tools and technology enhancements to improve the guest experience and operational efficiency.
• Monitor front desk cash handling procedures, ensuring adherence to hotel policies and safeguarding of funds.

Staff Training & Development:

• Continuously train front desk staff on customer service, brand standards, and hotel policies.
• Hold regular team meetings to communicate any changes in…