ICT Product Development Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.##
** Job Description
** The Manager - Product Development is responsible for driving technical excellence and strategic product development across the Cyber Security/Cloud/BAS portfolios. Reporting to the Product Management Lead, this role oversees the entire product lifecycle, ensuring alignment with business objectives. The Senior Expert/Manager ensures product compliance with industry standards, cultivates strong partner relationships, leads project execution, and optimizes product design and pricing to keep the products competitive and responsive to market demands.
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* DUTIES AND RESPONSIBILITIES:

** Technical Excellence:
* Ensure products and services meet industry standards and technical specifications

Product Lifecycle Management:
* Oversee the full lifecycle of the assigned ICT product portfolio, from conception to retirement, aligning them with the overall B2B strategic goals and market needs

Customer & Partner Relations:
* Manage and ensure accuracy of customer agreement templates; lead partner onboarding/offboarding and maintain strong partner relationships, enhancing commercial opportunities

Compliance & Standards:
* Ensure all the assigned ICT product portfolio meet the required certifications and compliance standards, adapting to market and partner requirements

Project Management:
* Drive planning, execution, and oversight of product development and enhancement projects

Product & Service Design:
* Define and refine product specifications and service levels to meet customer expectations and ensure successful design

Strategic Planning:
* Validate demand forecasts, support infrastructure development, and manage pricing and cost strategies based on market and competitive analysis

Continuous Improvement:
* Implement product enhancements or expansions based on new technologies and customer feedback

Performance Tracking & Reporting:
* Monitor and analyze product performance, preparing detailed reports for the management and ensuring timely and accurate internal coordination
** REQUIREMENTS:
**** HIRING REQUIREMENTS:
*** 2+ years proven experience in product management, preferably in within the ICT / Telco industry.
* Proven experience in product management, preferably in ICT / Telco.
* Proven track record of providing new and innovative solutions to enhance product lines;
* Deep understanding of customer needs and behavior in the ICT space. Experience leveraging customer insights to drive product development and enhance user experience. Familiarity with research administration is a plus.
* Knowledge of advanced principles of Product Lifecycle Management, business management, marketing and project management
* Familiarity with one or more the following industry framework: ITIL, TMFORUM Frameworx, COBIT, ISO 20000,  ISO 27001, IFRS 15, IFRS 16
* Ability to conduct market analysis and translate insights into actionable strategies
* Strong analytical, problem-solving, and decision-making skills
* Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
* Bachelor's degree in business, engineering or IT related degree or  related field

SKILLS:

Soft:
* Leadership:
The ability to inspire and guide cross-functional teams, fostering collaboration and a shared vision for product development.
* Communication:
Strong verbal and written communication skills to effectively convey ideas, updates, and strategies to various stakeholders, including technical and non-technical audiences.
* Interpersonal

Skills:

Building and maintaining relationships with stakeholders, partners, and team members is crucial for successful collaboration and feedback integration.
* Problem-Solving:
An analytical mindset to identify challenges within the product lifecycle and develop innovative solutions to overcome them.
* Adaptability:
Flexibility to adjust strategies and plans in response to changing market conditions, technology trends, and stakeholder feedback.
* Negotiation:
Ability to negotiate effectively with partners and stakeholders to align interests and secure necessary resources or agreements.
* Emotional Intelligence:
Understanding and managing one’s own emotions while empathizing with others, fostering a positive team environment and enhancing collaboration.
* Conflict Resolution:
Skills to manage and resolve conflicts that may arise within teams or between stakeholders, ensuring a harmonious and productive work atmosphere.
* Strategic Thinking:
The capacity to see the big picture and develop long-term strategies while balancing short-term needs and goals.
* Mentoring and

Coaching:

Providing guidance and support to team members, helping them grow their skills and ensuring effective use of the playbooks.

Hard:
* Project Management:
Proficiency in project management methodologies (e.g., Agile, Scrum,…