Data Operations Manager

Overview

Buzz metrics is the pioneering company in applying market research methodologies to social media since 2013. With over a decade of experience, we specialize in connecting and analyzing social media conversations and e-commerce data, helping brands uncover meaningful consumer insights. By integrating these data sources, Buzz metrics provides a holistic view of consumer behavior — empowering businesses to make smarter decisions and optimize their strategies for Digital Commerce success.

Vision:
To be the most credible and insightful Social & E-commerce Market Research company in Southeast Asia.

Mission:
To deliver trusted, research-based insights by connecting Social and E-commerce data — enabling brands to understand consumers better, make smarter decisions, and succeed in Digital Commerce.

We are looking for a detail-oriented, process-driven leader with strong problem-solving and communication skills to manage our data operations team and ensure flawless delivery of social listening projects. The Data Operations Manager will oversee the end-to-end data workflow for social listening and social media research projects. This role is responsible for managing workload allocation, ensuring data quality, building and standardizing QC processes, and acting as the primary liaison between the Data team, Research/Insights teams, and Technical/Engineering stakeholders.

The Data Operations Manager plays a key role in ensuring that social data deliverables are accurate, timely, and aligned with client expectations.

• Data Quality & Process Control (35%)
  • Ensure data accuracy, consistency, and reliability in tagging/sentiment.
  • Build and maintain QC frameworks, SOPs, and validation checklists.
  • Conduct root cause analysis and implement corrective actions for recurring issues.
• Issue Resolution & Stakeholder Collaboration (30%)
  • Act as the primary liaison between Data Ops, Research, and Tech
  • Troubleshoot data incidents (e.g., feed/API errors, duplicates, missing coverage).
  • Provide timely updates and communicate solutions to stakeholders.
• Project & Team Management (25%)
  • Plan and allocate resources across multiple social listening projects.
  • Monitor workload, timelines, and delivery status to meet SLAs.
  • Lead, coach, and evaluate the performance of data analysts/QC staff.
• Process Improvement & Automation (10%)
  • Identify bottlenecks and propose process optimizations.
  • Implement automation tools or scripts to improve efficiency.
  • Track and report operational KPIs to drive continuous improvement.

Report to:
Head of Data Operations

Promotion:
Can be promoted to Senior Data Operations Manager

Education / Knowledge

• Solid background in data operations, including workflow design, process documentation, and end-to-end data management (from ingestion to delivery).
• Strong understanding of data quality frameworks: validation rules, QC sampling methods, and error classification.

Skills

• Project management: workload planning, timeline tracking, stakeholder coordination.
• Excellent communication skills.
• Problem-solving and decision-making under pressure.

Experience

• 7+ years in data operations / research operations, preferably within market research or social listening.
• Minimum 2 years of team management experience.
• Proven track record in delivering high-quality, large-scale data projects under tight deadlines.

Personality

• Detail-oriented and process-driven, with a focus on data accuracy and consistency.
• Proactive mindset: anticipates problems and proposes solutions before escalation.
• Strong stakeholder management skills: able to collaborate effectively across Research and Technical teams.
• Adaptable and resilient in a fast-paced environment.

• Competitive salary, 13th month salary.
• Premium healthcare insurance (for Senior level).
• 12 days of annual leave & 5 days of sick leave.
• Performance appraisals every year.
• Standard health check.
• Company trip, Year end party, Team building.
• Occasion-based offerings:
  Birthday, wedding, maternity, …
• Parking support.
• Equipment for work (PC / laptop).
• Free in-house entertainment facilities: football, book tree, coffee and snack.
• Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
• Professional and Friendly Working Environment, chance to attend employee’s training and development programs.