Site Reliability Engineer; SRE

This role offers a hybrid work offering to be present in our Sofia OR Plovdiv office twice per week.

Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.

Our shared mission of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future. Due to expansion, an opportunity has become available for a Site Reliability Engineer to join our team to help us transform our existing operational workloads to an SRE approach.

• Day-to-day operations of our complex AWS architecture
• Integrating tightly with our Dev Ops team members
• Following SRE practices and maintaining high standards of compliance
• Implementing a new standard of observability utilising SLI/SLO/Error Budgets
• Continually evolving our observability platforms for greater coverage
• Using a code-first approach to build and changes to reduce TOIL
• Advocating a strong focus on availability, reliability and uptime
• Liaising with the Engineering teams for the constant evolution of metrics
• Working towards planned roadmap goals
• Actively taking part in the daily stand-ups and keeping sprints on track
• Keeping up-to-date documentation in the JIRA & Confluence tools
• Taking part in SRE Incident Management processes
• Acting as a key Incident Commander within the Incident Management process
• Ensuring a focus on cost efficiency for the platforms & services
• Working with team members to foster collaboration and ongoing communication with stakeholders

• At least 5 years of experience in Dev Ops or SRE, with a keen interest in growing as a Site Reliability Engineer
• Experience with AWS or other cloud providers
• Enterprise infrastructure experience in HA environments
• Automation skills through Terraform, Python, Bash or similar
• Wide-reaching SRE skills and a deep understanding of SRE practices
• A strong understanding of SQL, PHP, Kubernetes, CI/CD
• Observability product experience (eg, New Relic, Datadog)
• Managing infrastructures using SLI/SLO & Error Budgets
• Ability to work both independently and as part of a team
• Ability to work under pressure and be highly reliable
• Adaptability and flexibility to change in a fast-moving environment
• An ability to learn new tools and processes quickly and impart that knowledge

• Monthly net salary ranges from BGN 6,250 to BGN 7,150 depending on depth of experience. This excludes standard company benefits.
• Currently, no bonuses or share options are offered

• Screening video interview with the Senior Talent Partner
• Interview with the Head of Development & Director of Infrastructure
• Final interview with the Director of Infrastructure & Head of SRE

Be comfortable. Be you.

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at