Senior User Researcher

• Conduct strategic research initiatives that shape company direction
• Partner with product teams on high-stakes decisions requiring research evidence
• Synthesize insights across all customer touchpoints monthly
• Present findings to executive team when needed
• Build and evolve research roadmap aligned with company OKRs
• Research Operations (50%)
• Build and maintain research repository and insight management system
• Create research templates and playbooks for common study types
• Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
• Manage research tools and participant recruitment infrastructure
• Measure and improve research velocity and impact metrics

• Impact:
  Demonstrated ability to drive business impact through research and systems
• Mission alignment:
  Passionate about making crypto/fintech accessible to everyone
• Trust:
  Intellectual honesty, low ego, challenges assumptions constructively
• Communication:
  Translates complex findings into actionable insights for all audiences
• Role-specific
• 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments
• Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments
• Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use
• Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
• Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact
• Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails
• Fluent with modern research and analytics tools (e.g., Dovetail/User Testing, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)
• Fintech/crypto or DeFi experience is a strong plus

Coin Tracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more.