Senior Manager, Software Engineering – Sales Tech

The position:

We’re looking for a Senior Manager, Software Engineering – Sales Tech to lead the engineering teams responsible for building, maintaining, and enhancing the platforms that enable our Sales organization to connect families with the right senior living communities.

The Sales Tech organization supports the Lead Platform, Core Infrastructure, and Community tools which powers our advisor workflows, lead management, routing systems, CRM integration, revenue operations and support community engagement.

This role is focused on delivery excellence, team coordination, and operational clarity. The Senior Manager will ensure engineering execution aligns with stakeholder-defined initiatives, managing the day-to-day operations of a technical team that delivers reliable, high-quality software on time and at scale.

This position reports to the VP of Product & Technology – Senior Living.

You are a structured, detail-oriented engineering leader who thrives in a fast-paced, delivery-driven environment. You excel at managing execution across multiple priorities, providing clarity to your team, and ensuring accountability through clear planning, communication, and follow-up.

You are motivated by turning stakeholder direction into actionable engineering plans. You bring strength in organization, process, and communication — ensuring that projects are well-defined, resources are properly aligned, and outcomes are achieved consistently.

You lead through collaboration and calm efficiency. You build trust with your business partners by delivering what’s promised, providing transparency, and driving continuous improvement in execution.

• Lead the Sales Tech engineering development team responsible for building and maintaining the systems that support sales operations, lead management, and community engagement.
• Task and coordinate QA resources supporting the Sales Tech product area, ensuring appropriate test coverage, prioritization, and alignment with release goals.
• Translate stakeholder-driven business priorities into executable technical plans and sprint objectives.
• Ensure clear documentation, planning, and delivery tracking for all engineering work streams.
• Oversee the day-to-day execution of engineering initiatives, ensuring timely delivery and quality outcomes.

• Partner closely with Product Management, Technical Program Management, and business stakeholders to clarify scope, define success criteria, and ensure timely progress against the roadmap.
• Communicate clearly and regularly with non-technical partners to provide updates on timelines, tradeoffs, and delivery status.
• Manage dependencies across teams, coordinating with Web, Data, and Infrastructure groups as needed.

• Manage a team of software development engineers; provide coaching, feedback, and professional development aligned with individual and organizational goals.
• Maintain a positive, accountable, and high-performing team culture centered on delivery reliability and operational excellence.
• Implement and maintain lightweight, repeatable engineering processes that promote visibility and predictability.
• Collaborate with peers to ensure alignment of engineering practices, code quality, and deployment standards across teams.

• Ensure stable operation of the Lead Platform and supporting services through sound engineering practices, monitoring, and incident management.
• Partner with architecture and platform teams to adopt common patterns and technologies that support scalability and maintainability.
• Champion the use of AI-assisted development tools to improve engineering velocity, while implementing guardrails and human review processes to ensure output accuracy and prevent risk to production systems.
• Apply a pragmatic, iterative approach to delivering technical improvements within business constraints.

• Bachelor’s Degree in Computer Science or Engineering or 3 years of equivalent experience
• 3+ years of experience working on or managing high performance engineering teams, preferably developers and QA engineers in a…