Answers Coordinator

If you’ve ever felt called to use your abilities in the service of Islam and the preservation of knowledge, we’d love to connect with you.

Now hiring

The Seekers Guidance Answers Service is one of our most vital offerings, connecting thousands of people with clear, reliable guidance. As the Answers Coordinator, you are the bridge between a seeker’s confusion and a scholar’s clarity. You are the traffic controller of this ecosystem. Your job is to ensure that every question submitted is tracked, assigned, translated (if needed), answered, and published efficiently.

You will work cross-functionally with scholars, translators, and the media team to turn raw questions into polished, accessible content.

• Manage the end-to-end lifecycle of a question: from the moment it hits our inbox to the moment the answer is published on the website
• Assign questions to the appropriate scholars based on specialization and availability
• Ensure no question falls through the cracks—you are the guardian of the queue

• Organize and support live Q&A sessions. You will handle question prep and provide real-time tech support (e.g., using OBS) to ensure sessions run smoothly
• Manage and track scholar “Office Hours,” ensuring scholars are present and technical systems are working

• Act as the linguistic hub. You will assign translations and review bilingual content to ensure the English translation faithfully represents the Arabic original
• Maintain consistency in terminology across written and video answers

• Collaborate with the Media & Outreach teams to turn written answers into video content or social media clips
• Format answers for the website, ensuring they meet our editorial standards and SEO best practices before publishing
• Document processes and identify opportunities to automate repetitive tasks

• Turnaround Time: Maintain a specific average turnaround time (e.g.,