General Delivery Manager

Your mission

As part of Index’s recent acquisition, we are seeking a CTO / Delivery Lead to guide the newly integrated company through its next phase of growth and technical maturity. This leader will bring deep technical expertise
, strong delivery discipline, and the ability to scale the engineering organization from 50 to 100+ specialists while ensuring high-quality execution across all client engagements.

The ideal candidate is a technical authority with excellent client-facing communication skills
—someone who brings credibility in technical discussions
, can translate complex solutions clearly, and supports our sales and account teams on calls
without actively engaging in cold selling
. Your presence will help reassure clients, align expectations, and accelerate trust.

• Scale the engineering and delivery teams from ~50 to 100+ people during the next growth cycle.
• Build the right leadership structure: tech leads, delivery managers, QA leads, and engineering managers.
• Strengthen recruitment, onboarding, and talent development processes.
• Bring alignment and integration into the broader Index ecosystem.

• Establish and optimize delivery processes, SDLC workflows, QA frameworks, and engineering standards.
• Introduce consistent methodologies across teams (Agile/Scrum/Kanban, Dev Ops practices, release management).
• Ensure predictable, high-quality project delivery with strong KPIs and performance metrics.
• Drive continuous improvement, operational efficiency, and scalability.

• Join client calls as the senior technical representative—bringing credibility and clarity.
• Translate business requirements into technical approaches and validate feasibility.
• Provide architectural guidance, high-level solutioning, and delivery insights.
• Support commercial teams with expert input without doing outbound prospecting or cold sales.
• Build long-term trust with clients by demonstrating competence, transparency, and reliability.

• Drive the technical vision aligned with the company’s and Index’s growth strategy.
• Introduce modern architectures, tools, and engineering practices.
• Ensure scalability, performance, and security across delivery.
• Support integration between the acquired company’s technology stack and Index’s processes.

• Work closely with Index leadership, Sales, HR, Operations, and Rev Ops to align goals.
• Ensure a smooth integration into Index’s culture, delivery model, and operational standards.
• Serve as the bridge between business strategy and technology execution.

• A seasoned technology leader who has scaled engineering organizations in outsourcing, software development, or delivery-focused environments
  .
• Strong technical foundation with the ability to speak confidently across architecture, engineering, and delivery.
• Commercially aware and able to support sales conversations by building trust—not selling.
• Strong operational mindset with experience implementing processes, KPIs, and delivery governance.
• Able to lead through integration and change in a newly acquired environment.
• Minimum 10 years of senior management experience in delivery and operational leadership roles.

• We offer a Competitive salary and bonus structure, in addition, the GM will be part of the share-based compensation program at the company
• Possibility of working remotely
• We are flexible in considering various location arrangements, which will make sense given our current footprint. We do expect the successful candidate to be open to traveling.