Data Analytics Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.##
** Job Description
** The Service Delivery Expert is responsible for the day to day operations, ensuring the Data Operations are delivered in a timely, efficient and effective manner. Work with the Managed Service Provider to coordinate and ensure that services are delivered, Service Level Agreements are met.
He/She will also manage the interface between the unit, the customers, users, and third-party service providers. The Service Delivery Expert contributes to service improvements within service management to improve the quality of the service provided and /or the process efficiency.
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* DUTIES AND RESPONSIBILITIES:

** The responsibilities of this position will include but will not be limited to the following:
* Handles the build-up, warehousing, organization, transformation, processing, quality, and governance of demand-capacity datasets
* Executes scripts, workflows, and models needed for geospatial analytics, facility-based forecasting, build and selling decision-making
* Maintains proper versioning and archiving of databases arising from new information, quality checks, area-based updates, and demand-capacity data refreshes by applying data management disciplines and best practices
* Blends and processes the demand data produced by multiple sources, projects, and initiatives to ensure a cohesive, de-duplicated, clean database
* Implements governance over proper use, access, and interpretation of demand data and reports by internal customers
* Handles the integration and access to Enterprise Data and Customer Analytics data marts and platforms to enable the confluence of internal and external data for richer in sighting
** KPIs**:
* Business OKRs
* Geospatial Modeling
* Performance Accuracy
* Data-Driven Analysis
* Reports Usability
* Data Validation & Cleansing
* Projects Delivery
* BAU Reports
** TOP 3-5 DELIVERABLES:
*** Geospatial scripts, workflows, analysis, reports & visualization that drive value and actionable data
* Demand-capacity dataset availability
* Enablement of monitoring for key performance indicators and business outcomes, e.g., customer experience quality, facility utilization, cost efficiencies, benefits realization, etc., in collaboration with stakeholders
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* COMPETENCIES:

*** Stakeholder Management  - Able to operate effectively with business partners. Communicates with partners to promote mutual, in-depth understanding of respective organizational roles, policies, etc.
* Incident Management - Ability to manage and coordinate with  appropriate and timely response to incidents/issues.
* Problem Management - Ability to determine the root cause of incidents and come up with workarounds and proposals to fix the problems in a structured manner.
* Data Analysis
* Data Engineering
* Data Visualization and Presentation
* Data Validation & Cleansing
* Data In sighting and Storytelling
** Equal Opportunity Employer
** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose
* In everything we do, we treat people right to create a Globe of Good.
* Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
* Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
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