AI Enablement Program Lead

Build to Protect Civilization

TRM is a blockchain intelligence company that’s on a mission to build a safer financial system for billions of people. We’re a lean, high-impact team tackling some of the world’s most critical challenges, ranging from human trafficking and financial fraud to terrorist financing. We are builders who power governments, financial institutions, and crypto companies when the clock is running and the consequences are real.

This is why every TRMer is a bet on our future and has the power to change our trajectory.

The AI & Automation team at TRM is responsible for designing and building AI-powered applications and agentic solutions that help our internal teams operate  partner directly with business leaders across the company to identify high-impact opportunities, then design, build, and own end-to-end solutions that meaningfully move the most critical business metrics.

We are looking for an AI Enablement Program Lead (IC) whose focus will be to drive enterprise-wide enablement, education, and adoption of internal AI tools (Glean, n8n, Cursor, ChatGPT, Zapier, etc.) You will design and deliver trainings/workshops, codify “happy paths,” produce runbooks and short-form content, own vendor liaison and light admin/governance, and publish clear adoption and impact metrics. This is a high-autonomy, stakeholder-facing role that proactively engages teams to accelerate time-to-value of our current and future enterprise-wide AI tools.

• Drive enterprise‑wide AI enablement programs that help every team at TRM (GTM, R&D, CS, Ops, People, etc.) adopt our core AI tools (Glean, n8n, Cursor, ChatGPT, Zapier, Tribble, and future tools) in a structured, measurable way.
• Design and deliver high‑impact learning experiences
  —persona‑based workshops, onboarding → power‑user learning paths, office hours, and “roadshows”—that move people from curiosity to confident day‑to‑day usage.
• Codify “happy paths” for AI workflows by partnering with teams to identify high‑ROI use cases and turning them into prescriptive templates, playbooks, and reusable blueprints that can be quickly rolled out across the company.
• Own a self‑serve AI enablement hub with concise runbooks, FAQs, “how‑to” guides, short video walkthroughs, and “what’s new” updates so teams can unblock themselves without waiting for 1:1 support.
• Lead vendor and tool relationships for our AI enterprise stack, coordinating roadmaps, betas, feature rollouts, and escalations, while managing light platform administration (org structure, permissions, provisioning workflows, guardrails) in partnership with IT/Sec.
• Define and track success metrics for each AI tool
  , including adoption (e.g., WAU/MAU, stickiness), depth of use (templates reused, automations per team, feature utilization), and outcome impact (time saved, ticket deflection, workflow cycle‑time reduction).
• Run structured intake and proof‑of‑value sprints for new enablement requests, triaging by impact/effort, validating high‑ROI use cases quickly, and turning successful experiments into standardized programs or templates.
• Lead change‑management and adoption campaigns
  , including champions networks, internal case studies, release notes, nudges, demo days, and Bot‑camp Wednesday programming that steadily improve team‑level AI fluency.
• Translate data into clear stories for leaders, telling the “so what” behind the numbers and recommending where to double down, where to simplify, and where to experiment next.

• 6+ years of experience in enablement, L&D, customer education, program management, or a closely related role, with a track record of building and running programs that change how people work.
• Hands‑on experience with modern AI tools in a business context, e.g., configuring or administering platforms like Glean, building automations in tools like n8n/Zapier/Make, using AI coding tools like Cursor/Git Hub Copilot, or designing AI‑assisted workflows for non‑technical users.
• Enablement pedagogy and curriculum design skills
  : able to design persona‑based learning paths, workshops, certifications, and short‑form content that drive real…