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IT Consultant Change Management

CX Strategy & Consulting Group Lead

Job in Mission, Johnson County, Kansas, 66201, USA
Listing for: Convergys
Full Time position
Listed on 2025-12-14
Job specializations:
  • Management
    Change Management
  • IT/Tech
    IT Consultant, Change Management
Job Description & How to Apply Below
A global technology and services leader is seeking a Group Manager in Customer Experience Consulting. This role involves leading consulting teams through customer experience transformation projects, managing multiple projects concurrently, and building trusted client relationships. The ideal candidate will have over 8 years of experience in customer experience consulting, excellent analytical skills, and proficiency in VOC methodologies. Strong leadership and stakeholder management abilities are essential for success in this position.
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