Head of Impact and Research

To ensure that Scotty’s understands and demonstrates the impact of its work — through high-quality research, meaningful measurement, and clear reporting. You will lead the development of internal and external research projects, manage beneficiary insight gathering, and oversee the systems and frameworks we use to evaluate and share our effectiveness.

This role is central to helping us improve what we do and explain why it matters and ensuring that lived experience remains at the heart of everything we do.

39,000 to 45,000 (dependent on experience)

37.5 hours per week. Remote. Applicants must be located within 2 hours travelling distance of Cambridge City.

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

To ensure that Scotty’s understands and demonstrates the impact of its work — through high-quality research, meaningful measurement, and clear reporting. You will lead the development of internal and external research projects, manage beneficiary insight gathering, and oversee the systems and frameworks we use to evaluate and share our effectiveness.

This role is central to helping us improve what we do and explain why it matters and ensuring that lived experience remains at the heart of everything we do.

Develop and maintain frameworks to measure the outcomes of all services and programmes.

Ensure Success Measures (KPIs) and qualitative feedback tools are aligned to our Theory of Change.

Work with the Families (service delivery) team to embed consistent and meaningful data collection across all services.

Design simple, automated reporting processes to reduce manual admin and improve data use.

Lead internal research projects using beneficiary data, surveys, and feedback loops.

Scope and manage external research partnerships with academic institutions or sector bodies.

Design and deliver surveys to beneficiaries and the wider bereaved military community.

Produce evidence to support service development, strategic decisions, influence national policy, and funding bids.

Lead our existing advisory group (for children and young people) and establish new groups as required (e.g. for adult services).

Ensure that lived experience remains at the heart of the charity’s focus on understanding of the need.

Create clear, accessible insight reports and data summaries for internal and external use.

Lead the delivery of the annual Impact Report (content, structure, coordination with teams).

Develop quarterly insight packs for funders and stakeholders, with engaging visuals and stories.

Work with the Outreach Squad to ensure impact is integrated into campaigns and storytelling.

Act as the internal ‘voice of insight’ – bringing beneficiary perspective and data into key conversations.

Contribute to team training on evaluation, feedback collection, and outcomes thinking.

Participate in cross-functional planning, especially with the Service Delivery and Outreach Squads.

Track key developments in bereavement, Armed Forces, and youth policy.

Produce brief summaries or ‘position snapshots’ where relevant to Scotty’s mission.

Build relationships with other research and impact professionals in the sector.

Build a deep understanding of Scotty’s mission, our audience,…