Chief Operating Officer

As a key member of the CEO's senior leadership team, the Chief Operating Officer drives operational excellence and strategic growth across all YMCA branches. This role transforms vision into measurable impact by leading high-performance teams, fostering innovation, and ensuring the organization strengthens community and advances the SAY as the heart and hub of the community, supporting the mind, body and spirit.

The COO activates strategic priorities through data-driven decision-making, collaborative partnerships, and comprehensive risk management, while protecting and growing the SAY’s most valuable assets: its people, programs, and community trust.

Operational Excellence means branch operations consistently meet or exceed revenue targets while maintaining expense discipline. You'll see program quality scores increase year-over-year as measured by participant evaluations and Listen 360 metrics, while strategic plan objectives are achieved with documented community and financial impact. Safety incidents decrease through effective processes, training, and mitigation strategies.

Team & Leadership Development shows up when branch directors and key leaders demonstrate measurable growth in leadership competencies, staff retention and engagement remain strong in leadership positions, and succession planning creates a talent pipeline. Employee engagement scores reflect a culture of innovation and appreciation you've enhanced.

Growth & Innovation is evidenced by membership recruitment and retention rates that exceed regional benchmarks, new program initiatives that launch on time and on budget while meeting revenue goals, community partnerships that expand organizational reach and diversify revenue streams, and facility utilization that increases through strategic programming and scheduling.

Community Impact is visible as programs address identified community needs for all populations, philanthropic contributions grow through strategic fundraising alignment, and brand awareness and community reputation strengthen as measured by surveys and engagement.

At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential, and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.

• Bachelor's degree in Business Administration, Operations Management, Human Services, or related field. Master's degree preferred
• YMCA Organizational Leader certification preferred
• 8+ years of progressive leadership experience in nonprofit operations, with 5+ years in senior management. Experience in the YMCA or similar mission-driven nonprofit highly preferred
• Demonstrated success managing budgets of $10M+
• Proven track record creating inclusive organizational cultures and high performing teams
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
• Knowledge and experience in all aspects of operations, including staff supervision and development, membership practices, program development and implementation, facility and property management, and sound financial practices.
• Experience overseeing facility planning and maintenance operations (both short-term needs and long-range strategic planning) preferred.