Team Manager

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being
** the driving force for a better WA
** As a Team Manager in our Contact Center’s located in Joondalup and West Perth, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries.
** Location**:
Joondalup and West Perth

Key responsibilities include:

A seasoned customer service professional with leadership experience, in a busy, multi-tasking contact centre environment

Strong leadership and interpersonal skills with the ability to motivate and develop team members

Experience in managing KPI’s and coaching to drive improvement Excellent communication skills with the ability to listen & relate well to others

Ability to demonstrate empathy and resilience in difficult situations Strong computer literacy and ability to use many applications at once whilst having engaging conversations

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You’ll enjoy:
* Access to exclusive RAC member benefits
* Flex@RAC – our flexible working program
* A strong Diversity & Inclusion strategy
* Generous discounts on insurance and free roadside assistance
* In-house health and wellness programs
* Competitive salary + super, with the option to purchase additional leave
* A vibrant Social Club with over 900 members!

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.

RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA.Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact
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