Mission Support Manager

Global Customer Support – Training – Technical Demonstration Leadership

Do you want to lead an international support function that ensures customers receive first‑class experience throughout their entire buying journey—from initial demonstration to full operational use? Sky‑Watch is now looking for an experienced and strategically strong leader for the role a Mission Support Manager, where you will be responsible for developing and leading a department with a strong focus on technical credibility, training excellence, and effective customer support.

You will step into a central leadership role within an international company in strong growth, where your leadership and operational experience will have a direct impact on customer success and Sky‑Watch’s continued development. You will become part of a flat organization with short decision‑making paths, where collaboration, quality, and accountability are key values.

As Mission Support Manager
, you will handle the day‑to‑day operations of your team, ensuring that resources are allocated according to phases in the customer journey, to make sure that the customer is fully operational from day one, and continuously. As a hands‑on manager you will both manage a team of Operation Specialists, while also being a operational part of the team.

You will be a key contributor within the organization, responsible for building and operating a global Center of Excellence covering pre‑sales demonstrations, training programs, and first‑level technical support. You will ensure that processes, tools, and methods are standardized, scalable, and of high quality, and that customer needs and feedback are systematically transformed into valuable insights for product development and the business.

Your primary responsibilities include:

• Pre‑Sales & Demonstration: Manage and direct the execution of technical demonstrations, and ensure pre‑sales enablement by providing standardized processes, e.g. Demo Methods and training of Sky‑Watch regional teams.
• Training & Customer Operational Readiness: Responsible for global training programs, developing standardized curricula and digital learning platforms to ensure customers and partners are fully operational from day one.
• 1st level Technical Support: Leads global technical support, ensuring consistent 1st‑level assistance and maintaining a shared knowledge base for Product Management and R&D. Provides performance reporting and drives standardized support practices across regions.
• Customer Insights & Feedback: Ensures systematic collection and sharing of customer feedback and requirements, acting as the global center of excellence for insights. Standardizes reporting and delivers quarterly global insights to Product Management.
• Process, Quality & Support Tech Stack: Owns and develops global processes, tools, and standards for mission engineering and support, including tech stack for case management, ticketing, knowledge base, and e‑learning. Ensures scalability, integration with R&D/Operations
• Leadership & People Management: Builds and leads the Mission Support Team, driving motivation, goal setting, performance, coaching, and competence development. Ensures clear task delegation, effective communication, and a highly engaging work environment.

To succeed in the role, you bring solid experience from defence, aerospace, or other high‑demand environments with a strong operational background. You have leadership experience from international and/or cross‑functional teams and possess competencies within pre‑sales, training, and technical support. You are strategically minded, analytically strong, and capable of translating strategy into concrete execution. It is required that you have a military background, and it is considered an advantage if you have additional education, such as a MBA or similar.

As a person
, you are a clear and engaged leader who creates structure, direction, and commitment within a global organization. You work in a structured and analytical manner, take ownership, and thrive in an environment where change and development are part of your everyday work. You collaborate effectively across the organization and is able to…