Head of Casework; Programme

To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement.

This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support.

39,000 to 45,000 (dependent on experience)

37.5 hours per week. Remote. Applicants must be located within 2 hours travelling distance of Cambridge City.

Head of Service

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement.

This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support.

The key responsibilities of this role are:

Service Design & Delivery

Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme

Develop and refine service model, workflows, triage criteria, and beneficiary journeys

Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up

Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback

Manage your own caseload alongside Programme Head responsibilities.

Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand)

Provide coaching, oversight, and reflective practice opportunities for squad members

Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth

Lead START Programme Daily Huddles

Build strong referral pathways with external organisations (military & non-military charities, NHS, social care)

Become the charity’s expert on navigating entitlements for the bereaved community.

Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals

Support the Head of Service in forming partnerships that enhance START’s offer

Monitoring & Evaluation

Track and report on beneficiary engagement, support outcomes, and follow-up actions

Use insights, working with the Head of Research & Impact, to adapt and improve the service over time

Ensure CRM records are complete, accurate, and used to inform delivery decisions

Contribution to Charity-Wide Goals

Feed into cross-functional projects including Outreach, Fundraising, and Strategy

Act as a representative of Scotty’s at sector events or external meetings where appropriate

Support content development by sharing anonymised stories, insights, and themes

The 30-day goals for this role are:

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.

Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.

Began…