Coach II - Digital Access

Description

Job Title: Coach II - Digital Access

Department: Community Based Services

FLSA Status: Exempt

Hours/Weeks: Full Year, Full Time

Bargaining Unit Position: (Y/N):
No

Level: 4

Hiring Range: $21.01 - $25.10

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

Coaches at NEKCA work within their area of specialty to support our participants through a human-centered, strength-based approach in identifying and setting goals for themselves and/or their families. Through compassion and relationship-building, Coaches are responsible with program intake, service delivery, and data collection. Furthermore, Coaches work on a state-wide level with peers from other agencies to uphold grant programming in a holistic way.

This position is a Coach for the Economic Access Program in the Economic and Community Based Services Department which primarily supports participants in accessing equitable digital connections.

• Develop and implement a plan in collaboration with the Economic Access Manager
• Ensure reporting requirements are in compliance with grant documents
• Develop proposals for funding, using supportive data in coordination with Economic Access Manager
• Use GoEngage to track participants' progress and assess programmatic utilization
• Provide expert feedback to Economic Access Manager about the progress, flow, successes, barriers of the program
• Prioritize work effectively, including, at a minimum, providing quality services, completing paperwork to meet deadlines and comply with program/grant requirements
• Market program to ensure public awareness; develop and update program marketing and outreach plan; utilize social media and NEKCA Community Engagement Manager for programmatic outreach
• Oversee recruitment and enrollment of participants in the program
• Attend and participate in staff, agency and community meetings deemed necessary for job performance
• Recruit, schedule and train volunteers for program needs
• Design oversee and facilitate access to trainings, coaching, and services for participants

• Will develop digital access engagement strategies and content for and deliver training.
• Will work as a community liaison to leverage engagement and track outcomes for the digital access effort.
• Will launch an outreach campaign to community members who may be eligible for the digital access program.

• Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community.
• Must have knowledge of basic computer skills and record keeping, including spreadsheet applications.
• Proficiency in Microsoft Office products and database management systems.
• This position is considered a mandated reporter.
• Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent)
• Demonstrate positive problem-solving skills in stressful situations.
• Demonstrate the ability to work effectively as part of a team.
• Demonstrate familiarity with and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
• Maintain confidentiality.
• Complete all required training and professional development.

• Demonstrate competency in all five areas of NEKCA’s Core Values.
• Empower individuals to recognize and utilize their potential for growth and positive change.
• Build and maintain strong relationships with the local community.
• Involve community members in the organization's initiatives and decision-making processes.
• Uphold ethical standards in all interactions with participants and the community.
• Participate in self-reflection and self-care practices to prevent burnout.
• Adhere to ethical guidelines and professional codes of conduct.
• Maintain participant confidentiality and ensure participant safety.
• Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
• Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users.
• In person…