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Quality Control / Manager Quality Technician/ Inspector

Senior Quality Evaluator: Drive Call Quality & Process Improvement

Job in Mission, Johnson County, Kansas, 66201, USA
Listing for: Convergys
Full Time position
Listed on 2025-11-28
Job specializations:
  • Quality Assurance - QA/QC
    Quality Control / Manager, Quality Technician/ Inspector
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading customer service provider is seeking a Sr Quality Evaluator. In this role, you will monitor and evaluate inbound and outbound calls and other customer interactions to ensure quality standards are met. Responsibilities include reporting results, participating in quality audits, and providing feedback for performance improvement. Ideal candidates will have experience in quality assessment and strong communication skills.
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Position Requirements
10+ Years work experience
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