Floral Designer

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Floral Designer
** Department:
** Floral
* * FLSA**:
Non-Exempt
** General Function**:

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Floral Department Manager Positions that Report to you:
None
** Primary Duties and Responsibilities**:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Cleans, processes, and cuts flowers appropriately.
* Responsible for department in absence of Manager, or Assistant Manager.
* Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
* Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
* Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
* Ensures floral products are fresh in the shop and throughout the store.
* Cleans the floral area.
* Takes special requests for product either in person or over the telephone.
* Counsels customers regarding plants and floral care.
* Identifies key areas to place specials within the store.
* Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).
* Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
* Works with customer issues and product problems.
* Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
* Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary

Duties and Responsibilities:

*** Delivers product as necessary.
* Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
* Reads industry references, listens to floral experts, and remains open to new ideas.
* Helps with and may decorate in store events.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.
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* Supervisory Responsibilities:

*** Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.
* Has the authority to recommend disciplinary actions.
** Knowledge, Skills, Abilities and Worker Characteristics:
*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
* Ability to do arithmetic calculations involving fractions, decimals, and percentages.
* Must…