Account Manager, Financial Institutions
Listed on 2025-12-31
-
Sales
Business Development, Account Manager
Build to Protect Civilization
TRM is a blockchain intelligence company that’s on a mission to build a safer financial system for billions of people. We’re a lean, high-impact team tackling some of the world’s most critical challenges, ranging from human trafficking and financial fraud to terrorist financing. We are builders who power governments, financial institutions, and crypto companies when the clock is running and the consequences are real.
This is why every TRMer is a bet on our future and has the power to change our trajectory.
The Account Manager, Financial Institutions will join TRM’s US Private Sector team, focused on protecting and expanding existing customer revenue
. This is a fast-paced, high-ownership role managing a large book of accounts that move quickly and require disciplined execution.
The Account Manager owns the post-sale customer relationship
, including renewals, expansions, and day-to-day account management. This role partners closely with Sales, Customer Success, Product, and Operations to ensure customers realize ongoing value from TRM’s blockchain intelligence solutions. The ideal candidate is customer-obsessed, highly organized, commercially sharp, and comfortable operating autonomously across a high-volume portfolio.
The impact you will have:
- Own and manage a book of ~70+ financial institution accounts, serving as the primary point of contact across renewals, expansions, and ongoing engagement
- Build and maintain trusted relationships with key customer stakeholders, understanding their compliance, risk, and operational priorities
- Drive renewal execution end-to-end, including discovery, proposal development, pricing, contracting, and close, while maintaining ≥95% Net Revenue Retention
- Identify and execute upsell and cross-sell opportunities within existing accounts to achieve individual quota targets
- Ensure customers realize consistent value from TRM’s products by aligning solutions to customer workflows and evolving needs
- Maintain accurate pipeline, renewal forecasts, and account health tracking in Salesforce and related tools
- Respond rapidly to customer inquiries and requests (
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