Client Service Coordinator

WHAT DOES A CLIENT SERVICE COORDINATOR DO?

Updated:
Mai 25, 2025 - The Client Service Coordinator facilitates coordination between regional sites and headquarters, collaborating with the global IT team to enhance processes and customer satisfaction. This position's responsibilities include managing IT services, providing support across various locations such as clean room labs and remote sales teams, and addressing tier‑one issues over the phone with escalation protocols. The role also entails visiting sites for hands‑on support and maintaining detailed documentation to ensure high service standards for all business partners.

• Mission and Philosophy Communication:
  Upholds and fulfills the mission and philosophy of Sisters in Shelter in all areas of communication and public relations, whether written, spoken, or observed.
• Empowerment Provision:
  Provide hope, healing, and empowerment to survivors of human trafficking and domestic violence.
• Respectful Interaction:
  Demonstrate respect, trust, and positive communication to all SIS clients, staff, and within the community.
• Trauma Knowledge Exhibition:
  Exhibit knowledge and understanding of human trafficking and domestic violence, including risk factors, warning signs, effects of trauma, specific needs of survivors, and ability to empathize.
• Trauma‑Focused
  
  Experience:
  
  Previous experience working with trauma‑focused populations, whether in a volunteer or employment capacity.
• Confidentiality Maintenance:
  Maintains confidentiality regarding all operations of Sisters in Shelter including but not limited to client information, safe house location, and security of the safe house, etc.
• Client History Non‑Disclosure:
  Clients are not required to disclose history or experiences.
• Non‑Judgmental Service Provision:
  Provide services based on client self‑report.
• Client Intake Coordination:
  Schedules and conducts intake assessment process with potential clients after receipt of the client referral form and promptly identifies needed services (case management and/or safe house placement).
• Client Orientation:
  Orienting client to expectations of SIS programming, and safe house rules/expectations, to ensure understanding, and scheduling follow‑up for continuity of care.
• Case Plan Implementation:
  Implements Comprehensive Case Plans by creating realistic and time‑bound goals: setting schedules and planning routines, facilitating connections.
• Resource Connection:
  Community resources (transportation, mental health, substance use treatment, and any other identified need).
• Transportation Provision:
  Provide all transportation needed for clients.
• Alternative Transportation Coordination:
  Find alternative means of transportation for a client (other staff, volunteers, or community transportation) if unable to transport the client themselves.
• Mentoring and
  
  Coaching:
  
  Provides ongoing mentoring, coaching, and support to clients appropriate to achieve the client’s goals.
• Progress Communication:
  Communicate the client’s progression with the Executive Director to evaluate the effectiveness of case plans and problem‑solve concerns.
• Client Record Maintenance:
  Maintains complete client records by documenting case notes following every meeting with clients, including contact via telephone or other methods.
• Progress Documentation:
  Ensure documentation of the client’s progress or regression, as well as updates to the client’s case plan accordingly.
• Documentation Review:
  Ensure completion and allow the Executive Director to review all client documentation.
• Client Follow‑Up:
  Maintains contact and follow‑up with clients until services are ended either by the client or by SIS.
• Discharge Planning:
  Develop discharge guidelines with the client’s involvement and agreement, post‑discharge planning as the client’s case progresses.
• Event Planning and Management:
  Plan, conduct, and monitor group recreational activities, fundraising, or other special events in consultation with the Executive Director.
• Professional Development:
  Update job knowledge by participating in educational opportunities (CEUs, conferences, professional publications, etc.) to remain…