Specialty Care Coordinator- Oral Surgery

Specialty Care Coordinator
- Oral Surgery

Job Category
:
Operations

Requisition Number
: SPECI
004701

Location(s):
Showing 1 location

The Specialty Care Coordinator plays a vital role in guiding patients through their specialty dental care experience. This position is responsible for clearly communicating proposed treatment plans, including associated procedures, timelines, and financial obligations. Acting as a key liaison between the doctor and the patient, the coordinator helps ensure a smooth and informed new patient onboarding process. In collaboration with the doctor, the coordinator translates complex treatment protocols into simple, approachable conversations and provides patients with financial options that make care accessible.

You’ll also coordinate with referring and co-treating providers to ensure timely communication, accurate records, and smooth collaboration.

The Coordinator manages communication with other referring or co-treating providers, ensuring that all referrals, records, and correspondence are properly handled and followed up on. The role also supports internal financial processes, including submission of pre-authorizations.

• Collaborate with the doctor to translate complex treatment protocols into clear conversations for patients.
• Communicate proposed treatment plans, procedures, timelines, and financial obligations to patients.
• Coordinate with referring and co-treating providers to ensure timely communication and accurate records.
• Manage referrals, records, and correspondence with other providers, including follow-up.
• Submit and track pre-authorizations for applicable plans (MD, PPO, HMO) to support timely approvals.
• Adhere to appointment confirmation protocols to reduce no-shows and improve efficiency.
• Create and explain payment plans, detailing treatment costs and insurance coverage.
• Increase patient conversion from general dentistry to specialty consults by communicating benefits and urgency of specialty care.
• Maintain steady patient flow through smart scheduling and collaboration with Office Managers, Specialty Providers, and the Clinical Team.
• Document all patient communications (phone calls, texts, emails, in-person) in patient records.
• Collaborate with the Specialty Lead to ensure complete clinical notes and documentation by the end of each Specialty day; escalate issues when needed.
• Monitor patient flow and appointment schedules, adjusting proactively to provider changes or scheduling conflicts.
• Participate in regular training, team meetings, and performance reviews to stay aligned with clinical, operational, and compliance standards.
• Audit patient charts for accuracy and completeness, escalating issues as necessary.

• Minimum of 1 year of experience with PPO, HMO, and Medicaid insurance providers.
• Strong time management and ability to prioritize tasks in a fast-paced environment.
• Problem-solving and critical thinking skills to address patient concerns and operational challenges.
• Advanced knowledge of dental terminology, procedures, and treatment planning, especially in specialty areas.
• Excellent interpersonal and communication skills to build rapport with patients.
• Preferred:
  Minimum of 2 years as a Treatment Coordinator with experience in at least one dental specialty (e.g., orthodontics, oral surgery, endodontics).
• Reliable internet, distraction-free workspace, and ability to perform remote responsibilities.
• Bilingual (English/Spanish) strongly preferred.

• Prolonged sitting and standing as needed
• Ability to lift up to 15 lbs

REPORTS TO:

Director of Specialty Services

SCHEDULE:

Flexible, with extended hours based on business needs, including some evenings and occasional weekends. Hybrid role: 3 days in-office at Rodeo Dental locations and 2 days remote.

Residence/work authorization:
Must reside and be authorized to work in Arizona, Colorado, or Texas at the time of hire and for the duration of employment.

FLSA STATUS:
Non-Exempt (hourly)

Rodeo Dental is an equal opportunity employer. We are committed to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.