Accounts Receivable - Collections Administrator

What will you do?

Manage an assigned portfolio of accounts to reduce DSO, bad debt, and write-offs while meeting team KPIs and cash flow objectives.

Perform proactive collection activities through phone calls, emails, and account reviews to ensure timely payment resolution.

Research and analyze customer accounts, including payment trends, order history, aging balances, and previous collection efforts prior to customer engagement.

Maintain accurate and detailed documentation of collection activities, disputes, and customer communications.

Investigate and reconcile billing discrepancies, unapplied payments, short payments, and account variances.

Partner with Billing Specialists, Account Executives, Client Service Representatives and other internal departments to provide periodic account status updates and resolve outstanding issues.

Identify and elevate “At‑Risk” accounts to leadership, including recommendations for credit review.

Support leadership with projects and initiatives focused on driving best‑in‑class cash collection processes and continuous improvement.

Respond to customer inquiries and service support requests in a professional and timely manner.

What are we looking for?

Post‑secondary Degree or Diploma in Finance, Accounting, Business Administration, or related discipline.

5+ years of collections and/or accounts receivable experience in a Business‑to‑Business (B2B) and/or Business‑to‑Consumer (B2C) environment.

Experience working with large ERP systems such as SAP, Oracle, JD Edwards, or similar platforms.

Strong analytical and problem‑solving skills with attention to detail.

Excellent written and verbal communication skills.

Strong organizational and time management skills.

Ability to prioritize workload in a fast‑paced environment.

Self‑motivated with the ability to work independently and within a team.

Customer‑focused with strong relationship‑building skills.

Proficiency in Microsoft Office applications, particularly Excel.

Bilingual – French and English is considered an asset.

Pay
We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $53,400.00 – $70,755.00 CAD annually for full‑time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employer
Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier‑free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.

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