Senior Accounts Receivable Specialist

• Manage collections activities for a mixed portfolio of low-dollar customer accounts
• Communicate with clients regarding collections issues, payment inquiries, and invoicing
• Update and maintain accurate customer files and report account status to Management
• Research and reconcile accounts to identify billing issues
• Prepare monthly account breakdowns, summaries, and analyses
• Compile invoice copies, credits, and unapplied payment details
• Prepare and reconcile accounts, unapplied credit balances, and credit notes
• Coordinate monthly pre-authorized payments with customers and the Payments team
• Participate in conference calls with customers and internal partners to recover past-due invoices
• Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
• Investigate and resolve complex or escalated accounts receivable issues
• Participate in AR Escalations processes and support departmental goals
• Maintain documentation of accounts receivable activities and process changes
• Generate and analyze accounts receivable reports, identify trends, and provide management insights
• Report to the Team Leader, Accounts Receivable
• Proactively manage a high-volume workload while maintaining accuracy

• High level of moral judgment for handling confidential information and monetary transactions
• Strong diplomatic, negotiation, and conflict resolution skills
• Effective attention to detail and high degree of accuracy managing reconciliations
• Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
• Excellent written and verbal communication skills
• Ability to work effectively in a strong cross-functional environment
• Detail-oriented with a high degree of accuracy in data analysis and reporting
• Ability to work independently and prioritize multiple tasks
• Sound analytical thinking, planning, prioritizing, and execution skills
• Excellent computer skills with strong working knowledge of Microsoft Word and Excel
• AI fluency with Microsoft Copilot or other AI tools
• Demonstrated commitment to Point Click Care ’s core values:
  People, Passion, and Performance
• Knowledge of healthcare billing and reimbursement processes is a plus
• Experience with accounts receivable processes and account reconciliations

Demonstrates expertise in managing accounts receivable processes, including collections, reconciliations, and reporting. Proficient in data analysis and communication, with a strong focus on accuracy and collaboration across cross-functional teams.

• Accounts Receivable Management
• Data Analysis and Reporting
• Conflict Resolution Skills
• Microsoft Excel Proficiency
• Healthcare Billing Knowledge

• Accounts Receivable Processes
• Account Reconciliation
• Data Analysis
• Payment Inquiries
• Invoice Management
• Monthly Reporting
• Trend Identification
• Credit Note Preparation
• High-Volume Workload Management
• Confidential Information Handling

• Attention to Detail
• Diplomatic Skills
• Negotiation Skills
• Effective Communication
• Analytical Thinking

• Healthcare Billing
• Reimbursement Processes
• Accounts Receivable Issues
• Customer Success Collaboration
• Payment Processing

• Microsoft Word
• Microsoft Excel
• Microsoft Copilot
• AI Tools