Third Party Collections Administrator

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy!

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.

These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

goeasy Ltd. is seeking a Third Party Collections Administrator to support our Insolvency & Collections Administration team. In this role, you will be responsible for the day-to-day administration and oversight of third-party collection agency accounts, ensuring accurate account placement, reconciliation, reporting, and compliance with company and regulatory requirements. Working closely with both internal stakeholders and external agency partners, you will help drive operational excellence, support recovery performance, and contribute to delivering positive customer outcomes while safeguarding the integrity of our collections process.

A day in the life of a Third Party Collections Administrator:

• Manage the day-to-day administration of third-party collection agency accounts, ensuring accurate and timely placement, maintenance, withdrawal, and settlement processing.
• Serve as a primary point of contact for internal business units and external collection agencies, responding to inquiries, resolving routine issues, and coordinating account-related activities.
• Prepare, validate, and upload agency placement files while maintaining accurate account records.
• Provide agencies with account-related documentation, media files, legal documentation, customer correspondence, and other supporting records required to facilitate collection activities and dispute resolution.
• Monitor and process account updates, payment applications, dispute resolutions, insolvencies, recalls, and other account status changes.
• Support account reconciliations, remittance reviews, invoice verification, and the accurate recording of financial transactions.
• Assist with monitoring agency compliance with contractual agreements, company policies, privacy requirements, and regulatory standards.
• Compile agency performance data, maintain scorecards and key performance metrics, and assist with operational and management reporting.
• Coordinate with internal stakeholders regarding escalations, legal requests, customer disputes, settlements, repossessions, insurance matters, and other specialized account activities.
• Participate in agency and internal meetings, support process improvements, maintain procedures, and assist with onboarding new agency partners and future debt sale activities.

What we are looking for:

• Post-secondary education in Business Administration, Finance, Accounting, Economics, or a related field.
• Collections, credit, or financial services certifications would be considered an asset.
• 1-3 years of experience in Financial Services, Collections, Recoveries, Credit Operations, or Loan Servicing.
• Experience working with third-party collection agencies, law firms, debt buyers or outsourced service providers.
• Experience administering account portfolios, processing account placements, recalls, settlements, and payment reconciliations.
• Intermediate proficiency with Microsoft Excel (Pivot Tables, VLOOKUPS, Data Validation, basic reporting and analysis)

Why work with us?

• Leverage our RRSP…