Senior Accounts Receivable Specialist

• Prepare monthly account summaries, breakdowns, and analyses for assigned portfolios
• Compile and provide invoice copies, credits, and unapplied payment details
• Prepare and reconcile accounts, unapplied credit balances, and credit notes
• Contact overdue accounts and strategic customers to collect outstanding balances
• Communicate with clients regarding collections issues, payment inquiries, and invoicing
• Update and maintain accurate customer files and documentation
• Recognize billing issues through research and regular reconciliation
• Coordinate monthly pre-authorized payments with customers and the Payments team
• Participate in customer and internal partner conference calls supporting recovery of past-due invoices
• Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
• Investigate and resolve complex or escalated accounts receivable issues
• Participate in AR Escalations processes and support departmental goals
• Generate and analyze accounts receivable reports, identify trends, and provide management insights
• Report on key performance indicators and elevate issues requiring attention
• Report to the Team Leader, Accounts Receivable

• Must possess a high level of moral judgment for handling confidential information and monetary transactions
• Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
• Effective attention to detail and high degree of accuracy managing reconciliations
• Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
• Excellent written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels of the organization
• Must be a team player and have the ability to effectively work within a strong cross functional environment
• Detail-oriented with a high degree of accuracy in data analysis and reporting
• Proven ability to work independently and prioritize multiple tasks in a challenging environment
• Sound analytical thinking, planning, prioritizing and execution skills
• Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
• AI fluency with Microsoft Copilot, or other AI tools
• Demonstrated commitment to Point Click Care ’s core values:
  People, Passion, and Performance
• Knowledge of healthcare billing and reimbursement processes is a plus

Demonstrates strong analytical skills and attention to detail in managing accounts receivable, including reconciliation and reporting. Proficient in communication and collaboration with cross-functional teams to resolve billing issues and support recovery efforts.

• Accounts Receivable Management
• Data Analysis and Reporting
• Conflict Resolution Skills
• Microsoft Excel Proficiency
• Healthcare Billing Knowledge

• Accounts Reconciliation
• Invoice Preparation
• Credit Management
• Data Analysis
• Accounts Receivable Reporting

• Attention to Detail
• Negotiation Skills
• Effective Communication
• Team Collaboration
• Analytical Thinking

• Healthcare Billing
• Reimbursement Processes
• Accounts Receivable Issues
• Payment Inquiries
• Confidential Information Handling

• Microsoft Word
• Microsoft Excel
• Microsoft Copilot
• AI Tools