Senior Accounts Receivable Specialist

Prepare monthly account summaries, breakdowns, and analyses for assigned portfolios
Compile and provide invoice copies, credits, and unapplied payment details
Prepare and reconcile accounts, unapplied credit balances, and credit notes
Contact overdue accounts and strategic customers to collect outstanding balances
Communicate with clients regarding collections issues, payment inquiries, and invoicing
Update and maintain accurate customer files and documentation
Recognize billing issues through research and regular reconciliation
Coordinate monthly pre-authorized payments with customers and the Payments team
Participate in customer and internal partner conference calls supporting recovery of past-due invoices
Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
Investigate and resolve complex or escalated accounts receivable issues
Participate in AR Escalations processes and support departmental goals
Generate and analyze accounts receivable reports, identify trends, and provide management insights
Report on key performance indicators and elevate issues requiring attention
Report to the Team Leader, Accounts Receivable
Requirements   Must possess a high level of moral judgment for handling confidential information and monetary transactions
Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
Effective attention to detail and high degree of accuracy managing reconciliations
Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
Excellent written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels of the organization
Must be a team player and have the ability to effectively work within a strong cross functional environment
Detail-oriented with a high degree of accuracy in data analysis and reporting
Proven ability to work independently and prioritize multiple tasks in a challenging environment
Sound analytical thinking, planning, prioritizing and execution skills
Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
AI fluency with Microsoft Copilot, or other AI tools
Demonstrated commitment to Point Click Care ’s core values:
People, Passion, and Performance
Knowledge of healthcare billing and reimbursement processes is a plus
Core Competencies  Demonstrates strong analytical skills and attention to detail in managing accounts receivable, including reconciliation and reporting. Proficient in communication and collaboration with cross-functional teams to resolve billing issues and support recovery efforts.
Highest-signal resume keywords   Accounts Receivable Management
Data Analysis and Reporting
Conflict Resolution Skills
Microsoft Excel Proficiency
Healthcare Billing Knowledge
Hard Skills   Accounts Reconciliation
Invoice Preparation
Credit Management
Data Analysis
Accounts Receivable Reporting
Soft Skills   Attention to Detail
Negotiation Skills
Effective Communication
Team Collaboration
Analytical Thinking
Industry Keywords   Healthcare Billing
Reimbursement Processes
Accounts Receivable Issues
Payment Inquiries
Confidential Information Handling
Tools & Technologies   Microsoft Word
Microsoft Excel
Microsoft Copilot
AI Tools