Front Desk Receptionist

Job Summary

The Receptionist provides a welcoming and professional first point of contact for visitors and callers, supporting the smooth operation of the office through effective communication and administrative assistance.

• Provide a welcoming and professional first point of contact, greeting and welcoming visitors, clients, and vendors in a professional and friendly manner.
• Uphold professional standards of conduct and represent both the client site and the external company positively.
• Manage the visitor sign‑in/sign‑out process, issue and collect visitor passes, and ensure adherence to security procedures.
• Set up new/replacement/temporary building access cards as required and maintain adequate supply of visitor badges.
• Inform employees when a guest has arrived.
• Answer telephone calls promptly and inform or advise accordingly.
• Maintain logs of visitor activity, facilities and deliveries, validating accreditation.
• Liaise with building management, security, cleaning contractors, or facilities teams regarding deliveries, maintenance, or access requests.
• Have access to an employee directory.
• Provide general corporate and office information to visitors and answer possible questions they may have.
• Handle incoming and outgoing deliveries, mail, and courier services, ensuring timely distribution or pickup.
• Help coordinate the transportation to the offsite print hub of any content required to be included in weekly bags.
• Train temporary and relief staff members, outlining appropriate standards of professionalism and performance and identifying need for temporary assistance.
• Maintain a clean, organized, and welcoming reception area at all times.
• Prep meeting rooms to include arranging chairs, tidying up, cleaning whiteboards, cleaning boardroom table, light A/V support.
• Report any issues or incidents at reception promptly.
• Participate in ongoing training or site briefings.
• Other duties as assigned by Xerox/Rexall Pharmacy Group Ltd.

• High school diploma or equivalent; post‑secondary education is an asset.
• 3+ years of experience in a receptionist or administrative role, preferably in a corporate setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Microsoft Teams.
• Strong understanding of customer service principles and professional etiquette.
• Friendly, approachable, and professional demeanor when interacting with clients, vendors and visitors.
• Awareness and adherence to privacy and confidentiality requirements.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with attention to detail.
• Experience with digital appointment or visitor management systems is an advantage.
• Quick problem‑solving skills and adaptability to changing procedures or technology.
• Ability to work independently.

• Paid time off, plus holidays and personal days.
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.