Operations Coordinator

About the Company

The Can Cap Group ("Can Cap") is a privately‑owned Canadian financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios.
We manage the entire lifecycle of finance receivables from credit adjudication through to contract administration, customer service, default management and post‑charge‑off recoveries.

We are looking for an experienced Operations Coordinator to support our Mississauga‑based Operations team. The role works closely with the Operations Supervisor to fulfill time‑sensitive financial transaction processing and loan maintenance functions.

• Payment posting, NSF processing and handling of daily banking files
• Processing account adjustments, due date changes, charge‑offs, and fee application
• Processing vehicle repossession files according to company policies and third‑party agreements
• Processing bailiff and auction fees/remittances
• Generating invoices to be sent to external partners
• Communicating between Operations, Finance, Remarketing departments, and third‑party affiliates
• Processing and remitting insurance and warranty rebates
• Handling incoming mail and courier items for multiple lines of business
• Depositing cheques through electronic deposit process and tracking received cheques
• Managing pay‑out requests and letters of lien release
• Investigating missing pay‑out cheques or unapplied payments
• Unwinding deals and clawbacks (dealer reserve and quality bonus)
• Administering and releasing vehicle lien registrations
• Responding to emails from dealer partners and sales team to provide customer service as needed
• Ensuring compliance with company policies and government guidelines throughout the workflow
• Monitoring the internal email request inbox and communicating outcomes to the relevant parties
• Managing daily reports in Excel and tracking SLA
• Completing file audits of funded deals
• Creating and maintaining process documentation
• Performing additional tasks as required

• Two (2) to five (5) years of financial services processing experience, or a combination of education and relevant customer service experience; operations experience an asset
• Fluent in English; strong written and verbal communication skills
• High degree of accuracy and excellent attention to detail in a fast‑paced environment
• Ability to juggle competing priorities with a sense of urgency while remaining calm and composed under pressure
• Confident problem‑solving, analytical, and common‑sense decision‑making skills
• Motivation and drive towards continuous learning and growth within the role and the company
• Team‑player who prides themselves on supporting others
• Adaptable to changing priorities, duties, and processes
• Positive, results‑oriented attitude
• Dependable, self‑motivated, and accountable
• Works in the Mississauga office
• Proficient user of Excel, Word, and Outlook

• Hybrid work arrangement; required in‑office presence 50% of the time
• Passionate team dedicated to support and empowerment
• Environment encouraging creative, innovative thinking
• Regular touch points to help ensure success in the role

Full‑time, Hybrid/Office based (Mississauga, Ontario)

We are an equal‑opportunity employer and value diversity. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills.