Clinic Receptionist; Relief

Position: Clinic Receptionist (Relief)
Job Title
Clinic Receptionist - Relief
Salary (hourly)
Starting at $27.20
Shifts
Days, evenings, Saturdays
FTE Status
Casual, On-call
Duration of position
Ongoing
Location
North York (940 Sheppard Ave West), Downtown (36B Prince Arthur Ave)
Planned Parenthood Toronto (PPT) is a fully accredited community health centre that provides primary health care services to youth 13 to 29 years as well as health promotion programming, education, training and research to improve the health and well-being of Toronto’s diverse communities.
We are currently seeking Relief Clinic Receptionist(s) to work on an as-needed basis at both our Downtown and North York Clinic locations. The hours available are not guaranteed and the successful candidate(s) will be placed in a relief staff pool to assist when permanent staff are on leave.
In accordance to PPT’s anti-racist and equity principles, we encourage applications from Black and/or Indigenous communities in order to better reflect the communities of youth we serve and the specific needs of racialized youth.
POSITION OVERVIEW
The Clinic Reception – Relief person is responsible for providing initial and ongoing contact to clients related to general issues of primary health care including, sexual & reproductive health and is responsible for administrative duties related clinic reception. The Clinic Receptionist – Relief provides clerical, administrative support and reception functions for PPT.
RESPONSIBILITIES
Specific Responsibilities:
Be available to work at least four shifts per month as needed (shift lengths vary from 4-7.5hours)
Flexible availability including mornings, afternoons, evenings, Saturdays.
Coverage for both Downtown and North York Clinics
Front Desk Responsibilities:
Provide a point of first contact on the phone or in person to visitors and clients to the agency.
Front desk duties, including: answering a busy phone system, greeting clients arriving for appointments, providing information to clients, emailing appointment reminders to clients, registering clients virtually and in-person, booking appointments and maintenance of client records in the electronic medical record (EMR).
Scan and e-file documents into client EMR during every shift ensuring that information is complete and accurate in registration.
Provide clients with contraceptive supplies and medications according to agency policy and in compliance with regulatory dispensing requirements; provide compassionate stock according to PPT guidelines.
Perform opening/closing procedures including inventory and sales reconciliation as scheduled.
Maintaining a respectful, harmonious environment for clients and coworkers.
Provide information on PPT’s programs and services and community resources.
Maintain a safe environment, ensuring client’s confidentiality and privacy is upheld.

Other Responsibilities:

Act in accordance with PPT’s Vision, Mission, Equity Vision, Values and Principles, and Policies and Procedures
Work in alignment with the agency’s strategic plan.
Demonstrate openness and responsiveness to emerging client and community needs as identified by the agency.
As it relates to your position, fulfill responsibilities outlined by the agency’s funders.
Work in support of the agency’s commitment to be at the forefront in the utilization of technology to offer innovative programming and services.
Available to work evenings and weekends as required.
Perform specific responsibilities when clinic administrative colleagues are on vacation or leave to ensure essential services are maintained as directed.
Contribute to the quality of care provided to clients which meets a high standard consistent with PPT’s philosophy of client-centered, non-judgmental, client-empowering support and service.
Identify and communicate issues and potential problems to the team and Clinic Manager.
Perform other duties from time to time as related to the job.
Support agency-wide values, goals and objectives.
QUALIFICATIONS
A minimum of 1-2 years’ experience in an administrative or similar role
An individual who is highly organized, detail oriented, able to keep pace with rapid change will be well suited to this role.
Experience working with youth an asset.
Knowl…