Corporate Receptionist

Reporting to the Manager, People, Culture and Corporate Services, the Receptionist acts as the Ambassador and first point of contact for all Starlight guests, employees, and external stakeholders.

This role is responsible for delivering a high-quality, professional front-of-house experience while supporting a wide range of administrative, operational, and office management functions. In addition to reception duties, the role plays a key part in office operations, vendor coordination, inventory and budget management, onboarding support, and workplace experience initiatives across multiple office locations.

Key Responsibilities:

• Daily hours: 8:30am – 5:00pm (2 x 15mns breaks & 1 x 1hr lunch)
• Provide reception coverage and perform daily office opening and closing duties in accordance with established schedules and protocols.
• Serve as Starlight’s brand ambassador and primary point of contact, providing employees, guests, and external stakeholders with a professional and welcoming experience that reflects company values.
• Ensure continuous reception coverage and provide professional telephone reception services, directing inquiries to the appropriate departments and employees.
• Coordinate meeting and event support for executive clientele, including room setup, food and beverage service, and post-meeting cleanup in collaboration with internal administrative and assistant personnel.
• Administer the activation and administration of all building access FOBs and parking transponders.
• Manage the receipt, distribution, processing, and tracking of all incoming and outgoing mail, courier shipments, and packages to ensure timely and accurate delivery.
• Maintain the coffee bar and related amenities, including servicing equipment, replenishing supplies, stocking refreshments, and ensuring the area remains clean and organized.
• Ensure reception areas, meeting rooms, and common spaces are maintained in a professional, organized, and presentable condition at all times.
• Process all corporate services related invoices and purchase order creation
• Maintain the organization, inventory, and upkeep of all company storage rooms.
• Support special and ad-hoc projects, corporate events, and community engagement initiatives through research, planning, administration, communications, and execution activities.
• Provide administrative support to the People & Culture team as required.
• Support office layout changes and workspace reconfigurations.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Manage and maintain the shared Reception inbox, ensuring timely responses, effective organization, and seamless communication and coordination across the reception team.
• Facilitate task coordination by tracking and monitoring routine and ad hoc requests to ensure timely follow-through and operational efficiency.
• Develop and implement business plans and initiatives to enhance reception operations and identify cost-saving opportunities.
• Track, maintain, and administer the budget for office-related expenses, including the ordering and management of office supplies and resources.
• Support workplace health and safety initiatives by participating in JHSC activities, assisting with safety protocols, and serving as a Fire Warden where applicable.

Qualifications & Experience

• 2 years experience in office administration
• 2+ years of client services or hospitality experience
• Superior customer service skills
• Excellent organizational skills, time management skills
• Excellent communication skills in person and on phone
• Strong follow-up skills and able to deal with tact, diplomacy and confidentiality
• Intermediate computer skills in Excel, Word and PowerPoint, Internet experience
• Ability to work in a changing, fast-paced environment
• Ability to deal with sensitive issues, confidentiality, and demonstrate reliability and loyalty
• Punctuality is essential to this role
• Appropriate physical presentation and attire for Reception (business)
• Easily adaptable and helpful to all employees
• Positive, mature & proactive thinking
• Pleasant demeanor