Resident Administrator

Resident Administrator

3 Month Contract

Toronto- ONSITE

$25 hourly

Leasing and Resident Administration

• Manage the rental process for vacant suites, including:
• Processing rental applications.
• Conducting credit checks and reference checks.
• Preparing, completing, and administering tenancy agreements.
• Coordinate resident move-ins and move-outs in partnership with Maintenance staff, including elevator scheduling and access arrangements.
• Conduct move-in and move-out inspections and maintain accurate documentation.
• Assist with regular inspections of residential suites and common areas.
• Maintain accurate resident files and ensure all records are current and organized.

Resident Relations

• Provide exceptional customer service and foster positive relationships with residents.
• Respond to and track resident service requests and maintenance concerns.
• Address resident inquiries, concerns, and complaints in a professional and timely manner.
• Support resident retention initiatives and contribute to a positive living environment.

Property Operations

• Liaise with contractors, vendors, and service providers and coordinate on-site visits.
• Monitor contractor performance to ensure work quality and customer service standards meet company expectations.
• Assist with building inspections and operational reviews.
• Support fire and life safety programs, including participation in required procedures, testing, and emergency response protocols.

Financial Administration

• Collect rent and other tenant revenues in accordance with company policies and procedures.
• Perform prescribed banking procedures accurately and within established timelines.
• Assist with accounts receivable activities, including:
• Issuing late rent notices.
• Supporting collection procedures.
• Preparing eviction-related documentation when required.
• Attend Landlord and Tenant Board hearings as necessary.
• Process invoices for payment and maintain supporting records.
• Order goods, supplies, and services as required for property operations.

Administrative Support

• Answer and respond to telephone, email, and in-person inquiries.
• Perform filing, record management, and general office administration duties.
• Maintain property management databases and systems, including Yardi.
• Prepare correspondence, reports, notices, and other administrative documents.
• In the absence of the Resident Services Manager, perform delegated supervisory and administrative responsibilities as assigned.

Required Knowledge, Skills and Qualifications

Knowledge

• Working knowledge of the Employment Standards Act and relevant residential tenancy legislation.
• Understanding of property management practices, leasing procedures, and customer service principles.
• Knowledge of fire and life safety regulations and procedures.

Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Yardi property management software.
• Strong organizational skills with attention to detail and accuracy.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Leadership, coaching, and team collaboration abilities.

Qualifications

• Post-secondary education in Business Administration, Property Management, or a related field is preferred.
• Previous experience in residential property management, customer service, or administration is considered an asset.
• Ability to work independently and as part of a team.
• Successful completion of a criminal background check and credit check.

“AI may be used to screen, assess or select applicants for this position”.