Bilingual Front Desk & Admin Assistant; Receptionist

Bilingual Front Desk & Admin Assistant (Receptionist)
Job purpose
This individual will be an extended member of the Customer Service Team function. They will work as the Receptionist for the Canada Commercial business office location in Mississauga. Working closely with the Customer Service Colleagues, PV reporting team and Canada commercial team regarding required activities. The Receptionist Associate is the first interaction with our on-site guests. The successful candidate will be professional and courteous, responsible for maintaining the front lobby and greeting employees, guests and vendors to the Mississauga office.

This individual will collaborate with internal cross‑functional teams and external stakeholders to ensure accurate, timely, and high‑quality execution on projects assigned – primarily by the customer service leader. A high level of organization, attention to detail, and adaptability is essential, along with the ability to manage multiple priorities in a dynamic environment while supporting team objectives and business goals. They will also be supporting the head of the Canada Innovative Medicine (IM) and Generics business with administrative responsibilities.

Duties and responsibilities

Welcoming office guests to Sun office and registering them for an office visit. Contacting the Sun employee regarding visitor’s arrival. Able to converse in both English and French.

Properly identify visitor, sign in process.

Coordination of on‑site meetings with customers and vendors, may include meal requests.

Working with courier services for deliveries and sending packages.

Answering and making phone calls as required within customer service protocol.

Handling office correspondence as required.

Maintaining inventory of office supplies, replenishing supplies when required.

Scheduling meetings/Calendar/administrative requirements/support for Canada IM Leader.

Maintaining the reception and common areas (coffee stations, meeting rooms).

Training required for Adverse Event reporting, Customer Service system and data entry.

Performing various other clerical tasks as required.

The Receptionist as part of the customer service team may also handle customer complaints and other issues with reporting requirements.

Rerouting requests to appropriate Commercial personnel.

Ability to work in the order entry and fulfilment system - Customer Service responsibility as required.

Able to work with catering for food orders to office and event planning as needed.

Additional responsibility (Only applicable to customer facing roles)
Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day.

Qualifications

University or College Diploma/Degree is required.

1+ years of pharmaceutical experience and/or 1+ years of Receptionist (Front Desk and Admin) experience is required.

Proficiency in the French and English language is required.

Proficiency in Microsoft office suite tools such as Excel, PowerPoint, and basic analytics platforms is required.

Proven project and time management skills.

Strong analytic skills, administrative and attention to detail.

Strong interpersonal and communication skills is required.

Ability to effectively work in teams, collaborate.

High degree of initiative and an ability to manage multiple priorities of significant scope in a fast‑paced environment.

Working conditions
Office based time 100 percent.

Physical requirements
5 days onsite at Mississauga office.

Direct reports
NA.

The presently‑anticipated base compensation pay range for this position is $52,500 to $65,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage;

life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the…