Bilingual Front Desk & Admin Assistant; Receptionist Job Mississauga area,Ontario Canada,Administrative/Clerical

Position: Bilingual Front Desk & Admin Assistant (Receptionist)

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Job purpose

This individual will be an extended member of the Customer Service Team function. They will work as the Receptionist for the Canada Commercial business office location in Mississauga. Working closely with the Customer Service Colleagues, PV reporting team and Canada commercial team regarding required activities.

The Receptionist Associate is the first interaction with our on-site guests. The successful candidate will be professional and courteous, responsible for maintaining the front lobby and greeting employees, guests and vendors to the Mississauga office. This individual will collaborate with internal cross-functional teams and external stakeholders to ensure accurate, timely, and high-quality execution on projects assigned- primarily by the customer service leader.

A high level of organization, attention to detail, and adaptability is essential, along with the ability to manage multiple priorities in a dynamic environment while supporting team objectives and business goals. They will also be supporting the head of the Canada Innovative Medicine (IM) and Generics business with administrative responsibilities.

Duties and responsibilities

Welcoming office guests to Sun office and registering them for an office visit. Contacting the Sun employee regarding visitor’s arrival. Able to converse in both English and French.

Properly identify visitor, sign in process.

Coordination of on-site meetings with customers and vendors, may include meal requests

Working with courier services for deliveries and sending packages

Answering and making phone calls as required within customer service protocol

Handling office correspondence as required

Maintaining inventory of office supplies, replenishing supplies when required

Scheduling meetings/Calendar/administrative requirements/support for Canada IM Leader

Maintaining the reception and common areas (coffee stations, meeting rooms)

Training required for Adverse Event reporting, Customer Service system and data entry

Performing various other clerical tasks as required

The Receptionist as part of the customer service team may also handle customer complaints and other issues with reporting requirements.

Rerouting requests to appropriate Commercial personnel

Ability to work in the order entry and fulfilment system
- Customer Service responsibility as required

Able to work with catering for food orders to office and event planning as needed.

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day

Qualifications

University or College Diploma/Degree is required

1+ years of pharmaceutical experience and/or 1+ years of Receptionist (Front Desk and Admin) experience is required

Proficiency in the French and English language is required

Proficiency in Microsoft office suite tools such as Excel, PowerPoint, and basic analytics platforms is required

Proven project and time management skills

Strong analytic skills, administrative and attention to detail

Strong interpersonal and communication skills is required

Ability to effectively work in teams, collaborate

High degree of initiative and an ability to manage multiple priorities of significant scope in a fast-paced environment

Working conditions

Office based time percent

Physical requirements

5 days onsite at Mississauga office

Direct reports

This posting is for an existing vacancy.

The presently-anticipated base compensation pay range for this position is $52, to $65,. Actual base compensation…