Service Coordinator

WHAT DO WE DO?
We create solutions for the people who keep our world flowing.

WHAT DO WE DO?
We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates activities between customers, vendors, and internal teams, maintains CRM/ERP records, and ensures timely, accurate service delivery.

Duties & Responsibilities

Manage repair, field service, and parts orders from initial request through completion

Prepare detailed quotations including labour, materials, parts, and scope of work

Review technical reports, drawings, and documentation to determine repair requirements

Evaluate repair versus replacement options and provide cost-effective recommendations

Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments

Schedule and coordinate service work, repairs, and third-party services to meet customer timelines

Monitor job progress and provide regular updates to stakeholders

Ensure required materials, parts, and resources are available before work begins

Create and maintain work orders, bills of material, part numbers, quotations, and job records within CRM/ERP systems

Track job status and ensure accuracy of all documentation, costing, and order information

Support invoicing and job closure activities in collaboration with the Accounting team

Serve as the primary point of contact for customer inquiries, concerns, and service updates

Build and maintain positive relationships with customers, suppliers, vendors, and contractors

Maintain compliance with company policies, procedures, and Health & Safety requirements

Provide administrative support, project updates, and assist with special projects and other duties as assigned

Requirements
Essential:

High school diploma or equivalent

Minimum 3 to 6 years of recent, relevant experience in service coordination, customer service, order management, or a related role

Advanced proficiency with Microsoft Office Suite

Experience using CRM and/or ERP systems

Strong problem-solving and troubleshooting abilities

Excellent verbal and written communication skills

Strong interpersonal and relationship-building skills

Ability to interpret technical reports, drawings, and repair documentation

Experience preparing accurate quotations and managing order processes

Strong organizational, multitasking, and prioritization skills

High attention to detail and accuracy

Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment

Desirable:

Post-secondary education in Business, Engineering Technology, Supply Chain, or a related field

Experience in industrial, mechanical, pump, rotating equipment, or service-related environments

Knowledge of repair, maintenance, or field service operations

Experience creating bills of materials and managing inventory-related processes

Understanding of job costing, pricing, and repair versus replacement analysis

Familiarity with technical products, equipment repairs, and service workflows

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry

Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings

Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

At John Brooks Company, our People First value is at the heart of everything we do. As a Canadian founded and owned company with more than 200 employees across the country, we are committed to creating opportunities for our team members to learn, grow, and advance their careers. We value entrepreneurial thinking, initiative, collaboration, and innovation, and we encourage employees to bring forward new ideas and take ownership of their development.

As we continue to grow, we remain proud to support internal mobility and provide opportunities for employees to build rewarding careers within the organization.

Benefits
WHAT'S IN IT FOR YOU?

Competitive remuneration including base salary ($60,000-$70,600)

Competitive vacation

Paid personal day program

Generous…