Software Licensing Support Coordinator

Coordinate software licensing support at Survalent while assisting users through portal questions, inbound inquiries, and accurate case records. The role is hybrid in Mississauga.

As a Help Desk Agent, you will process internal and external licensing requests and support customers with portal access and navigation. You will also create, assign, monitor, and update Salesforce cases while following up on outstanding requests. Collaboration with Support team members and adherence to established procedures are central to daily operations.

• Process internal and external software licensing requests
• Maintain accurate licensing records and administrative documentation
• Follow up on outstanding requests supporting timely resolution
• Provide basic portal guidance and elevate technical issues
• Comply with Survalent ISMS and QMS policies

• Ability to learn internal systems and licensing procedures
• Strong written communication and professional customer service
• Organized approach to documentation and operational workflows
• Business, communication, or information technology education preferred
• Licensing coordination experience is an asset

Use careful documentation, licensing coordination, and customer support abilities to strengthen Survalent’s Mississauga Support Operations workflows.